Upgrade from SHeM to Magnet Monitor 3 is Unable to connect to Questra, Insite2 database because of an incorrect DNS addr…

Symptom

Error message

InSite Running, Can't Connect AS DISPLAYED ON THE FRONT PANEL OF THE MAGNET MONITOR 3. InSite2 Status File Message (Viewable via laptop connection) - “Agent running but can't connect to the back office.” See Long Description for further details on error. Proprietary, For GE Healthcare personnel Only This information is Property of GE Healthcare - For GE Healthcare Service Personnel Only. Disclosure to Third Parties Prohibited. From the Signa HDx 1.5T 3.0T Service Methods CD Direction 5155500, Rev# 6.0 Documentation. To view the most recent appropriate and detailed documentation, click to go to MR Service Documentation . Select: Signa HDx 1.5T 3.0T Service Methods CD Direction 5155500 -> Installation -> Magmon3 Installation and Service -> Troubleshooting “Agent running but can't connect to the back office.” “InSite Running, Can't Connect” Possibly a configuration problem with network addressing, proxy settings, netmask entries. Capture the content of the InSite2 log file into a word file or email message and send to the Online Center for review and action.

Applies to

Product

Magnet Monitor 3. Magnet Monitor 3 Magnet Monitor 3

Software

Magnet Monitor 3 Revision 1.56. Magnet Monitor 3 revision 1.56, distributed to sites with Connectivity automatically post FMI 60755 release on 6/23/2008. See Long Description for Fixes and Notes. Magnet Monitor 3 Revision 1.56 Software (formerly known as 1.55). Fixes New magnet type selection page with menus for both compressors. New remote commands to change the compressor selections. New uploaded properties to show the current compressor selections. A fix to the satellite interface so MM3 doesn't lose the sat link if it gets a malformed entitlement message. Changed configuration files so ABM and BOM magnets with DT500 sensors use the correct lookup tables. Disabled alarms actually won't generate alarms. The net mask no longer has to be entered with extra zeros (i.e. - 255.0.0.0 is now good enough instead of 255.000.000.000). The "Show Digital IO" web page shows all compressor types correctly - no more messages saying that Leybolds are inverted. New alarm limits for ABM and BOM for 2nd_stage_shield (is now 10K to 25K, was previously 3.5K to 10K). Changed Master Interval to 720 minutes for LCC and Non-Zero boil off magnets and 360 minutes for HFOs to reduce dispatch volume. NOTES •Software will be downloaded to all communicating sites except satellite modems. •Currently there is no CD that is orderable as a FRU for sites that do not have communication or have a satellite modem so that the software can be manually updated.

Area

MR

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