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GE Healthcare · MRExcite

Computer Intermittently Crashes All The Way Down and Restarts Itself With No Errors Logged due to Corrupt Software.

Symptom

Computer Intermittently Crashes All The Way Down and Restarts Itself With No Errors Logged See Long Description The system's computer is intermittently crashing all the way down and then restarting itself. This occurs at random up to twice a day, sometimes it skips a day. It doesn't seem to matter if the system is scanning or is idle. No errors are logged when this happens. The computer intermittently crashes all the way down to below the operating system level and then restarts itself with no errors logged. If you check the /usr/g/service/log/gesys* message log (applications level error log) and the /var/log/messages file (device level error log), you can see there are normal system startup messages that are logged after the crash with no preceding errors indicating any cause. There is no common workflow either that seems to precede the crash, it just appears out of nowhere.

Applies to

Models
Excite
Product
Excite HDe. For Hino HDe 14.0 and HDe 15.0 Software Systems only
Software
HDe 14.0 For Hino Excite HDe 14.0 systems only.
Area
MR

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