How to, OffLine Knowledge OK install troubleshooting Guide

How to, OffLine Knowledge OK install troubleshooting Guide http://libraries.ge.com/LibrariesWiki/3620049101/OK%20Troubleshooting%20Guide Troubleshooting Offline Knowledge !!! DRAFT !!! 1. I can't install the application 1. I can see the guest page => No PSDB access 2. I can see the correct page but nothing happens 1. Use IE version 6. 2. Java versoin 3. Proxy configuration 4. Browser cache 5. Java WS cache 2. I can't start the application 1. Application already running message 1. Two instances 2. Corrupted database (contact support) 2. Nothing happens 1. Java version 3. Java web start error 1. Java WS cache 3. I can't renew my license 1. Network issue (make sure you can access www.google.com) 2. Proxy configuration 3. Corrupted database (contact support) 4. I can't synchronize knowledge 1. Network issue (make sure you can access www.google.com) 2. No PSDB access 3. Proxy configuration 5. I can't search 1. Select KA 2. License expeired 3. Search syntax The format is, first bullet is the issue, the indent bullets are links to alternative solutions · The search does not return the expteted result o Try the searching tips · I can't install OK from the web site o If you are using VPN, use direct internet connection (or from GE office) o Check your java proxy setting o Clean your browser cache · OK Used to work, but now I can't renew license / synchronize knowledge o Check your java proxy setting · The application used to work, but now I can't even start it o If you press the OK link and Nothing happens, Make sure you do not have Java 6 (a.k.a 1.6) installed, if so uninstall it. o If you are getting Java Web Start - Launch File Error, Unable to launch the specified application. It could be that a disk cleaner utilitiy removed offline application o Reinstall the application (will not remove existing Knowledge Areas): Uninstall offline knowledge (then, reinstall it from http://offlinekm.gehealthcare.com/koffline/secure)