GE Healthcare · MRExciteDiscoveryOptima2223880

CWA ID139880. Application Software does not complete the boot process with TPS Download failure.

Symptom

Application Software does not complete the boot process with TPS Download failure

Error message

2223880 Reset TPS was not successful. Board Failure Status APS Fail, SCP Fail, AGP Fail, VRE Pass. ErrorNo 9 See Long Description Error: 2223880 Host: OUMCGEMR1ET Process: NSP File: TardisReset.cc Line: 491 Exception Class: Unknown Function: Host: NSP Reset TPS was not successful. Board Failure Status: APS: Fail, SCP: Fail, AGP: Fail, VRE: Pass. ErrorNo: 9.-> Extended Error: The MGD failed to start a TPS Reset. Either the serial connection to the MGD STIF Board is not working or the Ethernet connection from the Host to the MGD Hub is not working. Run the APS, AGP, and SCP Host Data path ping tests to check the Ethernet connections. Run the APS, AGP, and SCP Board Level Diagnostics to check the SCSI Serial Expansion. The STIF Board serial connection is not tested. If both sets of diagnostics pass but yet the TPS Reset still fails then please closely inspect the serial connection between the SCSI Serial Expansion and the MGD STIF Board. APS, AGP, and SCP Board Level Diagnostics included. VRE failure can sometimes trigger the failure of MGD boards. Failure of SCP with APS/AGP board can be a indicator on the failure on respective board. On APS,SCP,AGP failure run the Board Level Diagno

Applies to

Models
Excite, Discovery, Optima
Product
3T Excite HDx 14.0 Software. The software that this solution is tied to is indicated by the Software concept below.
Software
14.0 M5 Excite HDx HDi Platforms only.
Area
MR

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