Cannot Select T2 Mapping or Cartigram in Scan Options due to CartiGRAM or T2MAPPING Incompatible With HDE14.0_M4 Softwar…

Cannot Select T2 Mapping or Cartigram in Scan Options See Long Description This HDe system cannot select T2 Map CartiGRAM in their scan options. The site has purchased catalog # M3335KY "T2MAPPING", and the key exists in eLicense for this site. The site has the permanent "t2map" option loaded, as required for catalog # M3335KY "T2 MAPPING". This site is running HDE14.0+SP5. What could be preventing the system from allowing the use of CartiGRAM? We have consulted Applications support and cannot find a solution. getver [Enter] Hostname : HDE1_OC0 Build number for cclass is HDE14.0_M4_0834.a Build number for driverSupport is HDE14.0_M4_0834.a Build number for insite is HDE14.0_M4_0834.a Build number for install is HDE14.0_M4_0834.a Build number for MrpApps is HDE14.0_M4_0834.a Build number for mx_apps is HDE14.0_M4_0834.a Build number for mx_plat is HDE14.0_M4_0834.a Build number for mx_terra is HDE14.0_M4_0834.a Build number for OS is GEHC/CTT_Linux_4.5.10 Build number for pc is HDE14.0_M4_0834.a Build number for PostSdC is HDE14.0_M4_0834.a Build number for TERRA is IOS_20080304_293b_HDMR2 MR Software release: HDE14.0_0834a Install In Spec Key : Installed sok_test | grep t2map [Enter] t2map INSTALLED