GE Healthcare · MROvationExciteDiscoveryOptima22236192223851

Computer Will Not Boot With The Message On The Screen Says Do Not Interact With System

Symptom

Computer will not boot up to applications level, with the message on the screen that says Please do not interact with the system until this message disappears. Computer will not boot up to applications level, with the message on the screen that says -- > Please do not interact with the system until this message disappears. If the system does not come up in 15 minutes, please call your service representative.

Error message

2223619 RPC call failed. The NMRID is:psc_major.

2223851 Reset TPS was not Successful. errno 11 -> 2223851 1 MROC_OC0 NSP TardisReset.cc 471 Reset TPS was not successful. errno : 11-> Note: The extended log below can be viewed from the Service Browser with the Service Key installed. Pull up the GE System log under the Error Logs tab. If there is an extended log available, the error number will be a hyperlink. Clicking on it will reveal the extended log below. 2223851 ERROR: EM_mrNSP_ITLink_RESET_FAILED Reset TPS was not successful. errno : %d Extended Error: The MGD failed to start a TPS Reset. Either the serial connection to the MGD STIF Board is not working or the Ethernet connection from the Host to the MGD Hub is not working. Run the APS, AGP, and SCP Host Data path ping tests to check the Ethernet connections. Run the APS, AGP, and SCP Board Level Diagnostics to check the SCSI Serial Expansion. The STIF Board serial connection is not tested. If both sets of diagnostics pass but yet the TPS Reset still fails then please closely inspect the serial connection between the SCSI Serial Expansion and the MGD STIF Board.

Applies to

Models
Ovation, Excite, Discovery, Optima
Product
Ovation/MFO
Software
OPENMR4-MFO4 Applies to Ovation4 (Excite) only. Ovation4 (MFO4) is 11.x based software.
Area
MR

Full cause & step-by-step resolution

The complete cause analysis, the step-by-step remedy for this GE Healthcare MR issue are available to FSELIB subscribers — re-authored, web-first, searchable.

Start free trialSign in

7-day free trial · no credit card required

Related GE Healthcare MR issues