Missing software options after upgrade due to inability to restoreINFO due to HP8400 Host PC shipped without SCSI card d…

Connectpro Purchased Option Missing after HDxT Upgrade See Long Description The FE finished performing a Signa HDxT upgrade and then discovered that the ConnectPro option was missing. The customer had owned this option prior to the upgrade so they should have it after the upgrade also. Normally all pre-existing options are converted to the new Host ID and installed automatically during the restoreINFO during the LFC. But the FE didn't restoreINFO during the upgrade as he was told it was better to rerun all calibrations due to the large step between releases since all hardware was replaced except for the magnet. The key is not present in eLicense for this order as it was a pre-existing key. He called the OnLine Center hoping someone could generate a new key for him, but unless Sales places this option onto the order, the OnLine Center can't do this. It has to be present in eLicense first for this order before it can be generated. How does he get the key back?