GE Healthcare · CTLightSpeedVCT290014000
LightSpeed 7.x (VCT, VCT Select, Pro32)
Symptom
Pink Pop-up Scan Disk Array has encountered a hard drive failure. If another hard drive fails you will lose scan data. See Long Description: Pink Pop-up message is displaced to the customer on boot up. Scan Disk Array has encountered a hard drive failure. If another hard drive fails you will lose scan data. "Scan Disk Array has encountered a hard drive failure. The System is functional, but if another hard drive fails you will lose scan data. Please Contact GE Service to have the disk array repaired as soon as possible."
Error message
sudo gre-raid -q -v shows a failed disk in any of the slots 1 to 8. See long description to find out the failed disk slot. HSDA Hard Disk Drives (HDDs) The HSDA utilizes eight (8) Serial ATA (SATA) Hard Disk Drives (HDDs) for saving raw scan data in a redundant format (RAID 5). By utilizing a RAID 5 configuration in the HSDA, a single HDD failure will not cause immediate down time. The HSDA will continue working until such time where the failed HDD can be replaced. Also the boot up error log gesyslog does not show failed disk slot. Error log will read "The scan disk array was started normally. gre-raid: success " Wed Dec 1 00:38:15 2010 Error: 290014000 Host: MMHVCT2 Process: gre-verify-darc File: gre-verify-darc.cpp Line: 185 The scan disk array was started normally. gre-raid: success To verify the failure, shutdown the applications, open shell, rsh darc then run sudo gre-raid -q -v {ctuser@MMHVCT2}[3] rsh darc ctuser@darc ~$ sudo gre-raid -q -v verbose . Disk Array Chassis Layout - Current - darcarray host |===============================================================| | 1: Passed | 2: Passed | 3: Passed | 4: Passed | |===========================================================Applies to
- Models
- LightSpeed, VCT
- Product
- LightSpeed 7.x (VCT, VCT Select, Pro32) V40_H_V64_G_GTM V40_H_V64_G_GTL V40_H_V32_G_GTM V40_H_V32_G_GTL V40_H_H64_G_GTM V40_H_H64_G_GTL V40_H_HS64_G_G Product Name: LightSpeed 7.x (VCT, VCT Select, Pro32) Product photographs Method of remote or software identification - See attachment for a complete list of software commands and typical results. check_config swhwinfo “swhwinfo” will have the following new switches available with the VCT M4 and PF 1.5 M3 software release (software release deploying this “swhwinfo” capability is “06MW03.?”): · -c or -classc = Outputs the Class C version, if installed, on the system · -m or -classm = Outputs the Class M version, if installed, on the system · -o or -os = Outputs the Operating System version installed on the system · -da or -date = Outputs the date and time the software was installed on the system (LFC) · -h or –help = Outputs complete details about all the available switches associated with swhwinfo · swhwinfo –c –m –o -da List of Supported Console Types GOC5 Will have a VDARC and VIG GOC6 Will have a VDIG List of softwares the product can run 09MW08.10 09MW08.11 08MW33.2 07MW18.4 06MW03.4 05MW31.6 FAQ's Table weight limit - Up to 500 lb. (227 kg) with ± .25 mm positional accuracy Tube type - D3194T D3193T(green) Current production - M4 Options - TBD Links to the updated Product Service Manuals, FMIs, Service Notes, Option Manuals and Operator Documents can be found online at the attached sites. Always use the most appropriate documentation for your system. Done acording to template
- Component
- 5114536-11 (replaces 5114536-10) Scan Disk Array, Hard drive with mounting sled, Seagate ST37345LC FW001 See Long Description Part #: 5114536-11 Part Type: GP CONSUMABLE - RETURNABLE Part Weight: 0.00 LBR Repairable: No Returnable: Yes Hazardous Material: N Description: Scan Disk Array, Hard Drive with mounting sled, Seagate ST373455LC Firmware Revision 001 FRU: Yes Status: Orderable Comments: Per ECR 2049162, 212008898, 10/25/07. This part replaces 5114536-10. See the attachment for further details. Part #: 5114536-10 Part Type: GP CONSUMABLE - RETURNABLE Part Weight: 0.00 LBR Repairable: No Returnable: Yes Hazardous Material: N Description: Scan Disk Array, Hard drive with mounting sled, Seagate ST373454LC Firmware 002 FRU: Yes Status: Orderable Comments: Added per VCT RSPL, ms13452 041216 __Set as Critical Part for Product CT_VCT, ms04278, 05Oct14 See this link to service note for details this part being obsolete and changed up to 5114536-11 : http://www.ct.med.ge.com/tech_pubs/2360027/sn/SN07102512a.pdf
- Area
- CT
Full cause & step-by-step resolution
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