LightSpeed 7.x (VCT, VCT Select, Pro32)

Symptom

Error message

Error: 290009011 Timeout waiting for abort response from the IG. Will reset the IG (1,2,3) See Long Description for more details Error: 290009011 Timeout waiting for abort response from the IG. Will reset the IG. (1,2,3) Tue Aug 15 13:00:05 2006 Error: 290009011 Host: darc Process: recon_control File: recon_control_cb.cxx Line: 1066 Timeout waiting for abort response from the IG. Will reset the IG. This could be for IG 1,2,3 or VIG 1,2,3

igX kernel: vrac: looks like a CPLD retry: 2017411 ms found in the IG or VIG messages log see LD for details The messages below show repeated attempts to mount IG3 and it is slow to respond, eventually causing the pop up message seen by the customer that “Recon Times will be Slower.” This problem would be the same for IG1 or IG2 or VIG’s and the faulty IG will not be used by the DARC for the Recon process. rsh darc rsh ig3 (or ig1 or ig2) cd /var/log tail –1000 messages | more or use cat messages | grep CPLD Mar 12 20:54:49 ig3 kernel: vrac: looks like a CPLD retry: 2017411 ms Mar 12 20:54:49 ig3 kernel: vrac: looks like a CPLD retry: 2017531 ms Mar 12 20:54:50 ig3 kernel: vrac: looks like a CPLD retry: 2017651 ms Mar 12 20:54:50 ig3 kernel: vrac:

Applies to

Models

LightSpeed, VCT

Product

LightSpeed 7.x (VCT, VCT Select, Pro32) V40_H_V64_G_GTM V40_H_V64_G_GTL V40_H_V32_G_GTM V40_H_V32_G_GTL V40_H_H64_G_GTM V40_H_H64_G_GTL V40_H_HS64_G_G Product Name: LightSpeed 7.x (VCT, VCT Select, Pro32) Product photographs Method of remote or software identification - See attachment for a complete list of software commands and typical results. check_config swhwinfo “swhwinfo” will have the following new switches available with the VCT M4 and PF 1.5 M3 software release (software release deploying this “swhwinfo” capability is “06MW03.?”): · -c or -classc = Outputs the Class C version, if installed, on the system · -m or -classm = Outputs the Class M version, if installed, on the system · -o or -os = Outputs the Operating System version installed on the system · -da or -date = Outputs the date and time the software was installed on the system (LFC) · -h or –help = Outputs complete details about all the available switches associated with swhwinfo · swhwinfo –c –m –o -da List of Supported Console Types GOC5 Will have a VDARC and VIG GOC6 Will have a VDIG List of softwares the product can run 09MW08.10 09MW08.11 08MW33.2 07MW18.4 06MW03.4 05MW31.6 FAQ's Table weight limit - Up to 500 lb. (227 kg) with ± .25 mm positional accuracy Tube type - D3194T D3193T(green) Current production - M4 Options - TBD Links to the updated Product Service Manuals, FMIs, Service Notes, Option Manuals and Operator Documents can be found online at the attached sites. Always use the most appropriate documentation for your system. Done acording to template

Component

5114533-2 (Westville) VIG for VCT console. See Long Description for details. 5114533-2 (Westville) VIG for VCT Part #: 5114533-2 Part Type: GP CONSUMABLE - RETURNABLE Part Weight: 0.00 LBR Repairable: No Returnable: Yes Hazardous Material: N Description: VIG Computer - with updated VRAC FRU: Yes Status: Orderable Comments: added per ECR: 2025620. This part is replacement for 5114533. Do not use a 5114533 to replace a 5114533-2 . ms13452 060221 ** FE Assist ** If no stock of Westville VIG will need to order a Jarrell 5159834-2 and order software 29.7 or later pn 5193989 Refer to Service Note 06101010A. *** 2ND OPINION NOTES *** Bad software has looked like a hardware failure. Try darc load first. Beeps from IG indicate bad hardware. Also RJ45 cables can cause intermittent failures.

Area

CT

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