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GE Healthcare · MRSigna

Computer Intermittently Crashes All The Way Down and Restarts Itself With No Errors Logged due to Ethernet Network Card…

Computer Intermittently Crashes All The Way Down and Restarts Itself With No Errors Logged due to Ethernet Network Card in Host PC.

Symptom

Computer Intermittently Crashes All The Way Down and Restarts Itself With No Errors Logged See Long Description The system's computer is intermittently crashing all the way down and then restarting itself. This occurs at random up to twice a day, sometimes it skips a day. It doesn't seem to matter if the system is scanning or is idle. No errors are logged when this happens. The computer intermittently crashes all the way down to below the operating system level and then restarts itself with no errors logged. If you check the /usr/g/service/log/gesys* message log (applications level error log) and the /var/log/messages file (device level error log), you can see there are normal system startup messages that are logged after the crash with no preceding errors indicating any cause. There is no common workflow either that seems to precede the crash, it just appears out of nowhere.

Applies to

Models
Signa
Product
3.0T Signa HDxT For 3.0T Signa HDxT systems with 15.0 software only. For 3.0T Signa HDxT systems with 15.0 software only.
Software
15.0 For Product Signa HDxT and HDi only. -- NOT to be used with HDe. -- For Product Signa HDxT and HDi only. -- NOT to be used with HDe. --
Component
5183547-41 MR HDxT Host (HP xw8400)
Area
MR

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