Sales May Have Applied Wrong Catalog for HDxT.
Symptom
On new HDxT installations or upgrades to HDxT, unable to Generate an Option Key in eLicense for HDxt System See Long Description On new HDxT installations or upgrades to HDxT, unable to generate an option key in eLicense for the HDxT system. The FE or OnLine Engineer can see the key on the order for this system in eLicense, but there is no checkbox present to select and generate the key. You might be unable to select and generate the 8 Channel key (channel8) for eight channel systems, the 16 Channel key (channel16) for sixteen channel systems, or some other key, such as scan tools. Typically this holds up the installation or upgrade until the problem is resolved.
Applies to
- Models
- Signa
- Product
- Signa HDxT This product is for 1.5T Signa HDxT systems with 15.0 software and HDi systems with 15.0 software. This product is for 1.5T Signa HDxT systems with 15.0 software and HDi systems with 15.0 software.
- Software
- 15.0 For Product Signa HDxT and HDi only. -- NOT to be used with HDe. -- For Product Signa HDxT and HDi only. -- NOT to be used with HDe. --
- Area
- MR
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