Sales Did Not Place the Option Keys on the Order for this System.
Symptom
Option Keys Missing From eLicense Web Page See Long Description and Attachment Option Keys Missing From eLicense Web Page. An example scenario is described below. Similar situations could arise on other system types and software versions. FE called the OnLine Center for help because he is calibrating an HDxT system that was just upgraded from LX (9.1 software) and there are no Scan Tools options listed for this GON on eLicense. What's wrong? How can we get the Scan Tools options listed on eLicense so we can generate them for this system? See Attachment for the list of catalog numbers that supply the Scan Tools options for HDxT.
Applies to
- Models
- Signa
- Product
- Signa HDxT This product is for 1.5T Signa HDxT systems with 15.0 software and HDi systems with 15.0 software. This product is for 1.5T Signa HDxT systems with 15.0 software and HDi systems with 15.0 software.
- Software
- 15.0 For Product Signa HDxT and HDi only. -- NOT to be used with HDe. -- For Product Signa HDxT and HDi only. -- NOT to be used with HDe. --
- Area
- MR
Full cause & step-by-step resolution
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