Unable to archive images on the MOD disk

Symptom

Error message

dksc1d3vol: [Alert] Device hardware err or Track error (asc=0x9, asq=0x3) See LD for complete error dksc1d3vol: <6>[Alert] Device hardware err or Track error (asc=0x9, asq=0x3) From /usr/adm/SYSLOG Jun 2 06:42:16 6A:radinc-ct unix: dksc1d3vol: <6>[Alert] Device hardware err or<6>: Track error (asc=0x9, asq=0x3)<6> Jun 2 06:42:16 6A:radinc-ct unix: dksc1d3vol: <6> retrying request

Applies to

Models

HiSpeed, LightSpeed, BrightSpeed

Product

HiSpeed YMS Series HiSpeed Series DXi, FXi, LXi, ZXI, and NXI Including Single / Twin detector and Glass / Metal Tubes. See Long Description for Details Subsystem/Components DXI (NP) FXI,LXI (NP+) ZXI (NP++ NXI (NP+ Twin NXI (NP++ Twin OC O2 running Unix or upgraded to Linux PC Gantry Alighnment Lights Halogen Laser Laser Laser Laser Mechanics Common Electronics firmware is different twin Det/Das Twin Det/DAS Table IMS no Yes Yes Yes Yes Generator Jedi Jedi NP++ Jedi Jedi NP++ Jedi Tube D3142T D3142T D3152T D3142T D3152T PDU Common Options List for V/R 5.5, 6, 7, 9, and 10 System 3D Power 440ma Max Image Disk 20000 Smart Prep Fast Scam 0.7 sec Performix 530 cooling Smart Recon Fast Scan 0.8 sec Asymmetric Scan SmartView Fast Scan 1.0 sec Cardiac gating DemtaScan Helical 30 Max Smart Addition Navigator Helical 60 Max Respiratory Gating Helical Plus Helical 120 Max Reformat Cpmmect {rp Raw Data 1000 max VolumeRendering2 ImageDosk Remote Tilt CT Colono Pioneer Mod Enhanced Cooling The following Options name changes Option (V5.5x,V6.0x,V7.x,V9.x,V10x) Option (V8.1x and V11.x) 3D >> Volume Analysis2 Navigator >> Navigator2,VolumeRendering2,VolumeAnalysis2 CtPerfusion >> CTPersusion2 Reformat >> Functool Options V8.1x and V11.x VolumeAnalysis2 Power 440ma ImageDisk 2000 Helical Plus Smart Prep Fast Scan 0.7 sec Performix 530 cooling Connect Pro Smart Recon Fast Scan 0.8 sec Asymmetric Scan ImageDisk SmartView Fast Scan 1.0 sec Cardiac Gating Pioneer MOD* DentaScan Helical 30 Smart Addition Power 200 ma max Navigator2/VolumeRendering2/ VolumeAnalysis Helical 60 Respiratory Gating Power 250 ma Max Power 300 ma Max Helical 120 Thickness 0.5mm CTColon Power 350 ma Max Raw data 1000 CtPerfusion2 AdvVesselAnalysis Remote Tilt Extended FOV Functool Enhance Cooling Performix Tube VolumeRendering2

Component

2318598 Sony MOD Drive type SMO-551-SD which allows writing to 1.2GB media See Long description for details Part #: 2318598 Part Type: GP REPAIRABLES Part Weight: -82269.18 LBR Repairable: Yes Returnable: Yes Hazardous Material: N Description: SONY MOD SMO-F551-SD FRU: Yes Status: Orderable Comments: OBSOLETE PART case 9240897 This part has been identified as obsolete and no short-term solution has been identified FE must identify and order a higher or lower level spare part as required Contact your support engineer on-line engineer or Parts ID team should you require support 212012173 05-23-07 RDC determined that 80 percent of MOD repairs are due to dirt and dust. Extend the life of your MOD by doing the following: 1) Verify enclosure that MOD is to be installed in is cleaned before replacement. 2) Verify customer media not contaminated with dust. 3) Damaged or dirty customer media will shorten MOD life and should not be reused. Carefully slide open media window and inspect. 4) Avoid leaving media in MOD for long time periods since dust and dirt migrate into the MOD and media; MOD life shortened. 4) If media manually removed from MOD using hole in front bezel then cycle power to reset mechanism BEFORE attempting to insert next media. Instances where archiving stops and message in error log indicates Failed Saved Exam. Paused xxxx. (where xxxx is exam number) can oftentimes be fixed through software and usually does not indicate bad MOD. See Error 10191 Failed Save Exam. Paused in Problem/Solution DataBase (PSDB) for fix details. CDT 1/08/2007.

Area

CT

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