What should a field engineer do about HC11014?

Check whether connector P35 is correctly plugged into the MEC board and reseat it. If the fault stays after that, the failure is on the MEC board — power off the printer and replace it.. Isolate the MEC Board — Connector Detection subsystem and follow the status-code troubleshooting in the service manual. FSELIB documents the full diagnosis and remedy for the DryStar 5500 (Type 5364/100) / DryStar 5503 (Type 5364/300).

AlarmMEC Board — Connector Detection

HC11014 — Connector P35 not detected on the MEC board

Q: What is Agfa CT error code HC11014?

Connector P35 not detected on the MEC board. It is reported by the MEC Board on DryStar 5500 (Type 5364/100) and DryStar 5503 (Type 5364/300) CT systems. Severity: Alarm; subsystem: MEC Board — Connector Detection.

Agfa CT error code, reported by the MEC Board.

What HC11014 means

On DryStar 5500 (Type 5364/100) and DryStar 5503 (Type 5364/300) CT systems, status code HC11014 indicates: Connector P35 not detected on the MEC board. The code originates in the MEC Board — Connector Detection section of the MEC Board. Severity level alarm (Alarm).

Reported action: Check whether connector P35 is correctly plugged into the MEC board and reseat it. If the fault stays after that, the failure is on the MEC board — power off the printer and replace it..

Raised on the Drystar 5500/5503 when connector P35 is not detected as plugged in on the MEC board. One of the eight connector-detection codes in the HC11006-HC11014 block of the appendix (P21, P27, P28, P29, P30, P31, P34, P35), all with the same two causes and the same cure.

Full troubleshooting for HC11014

The complete diagnosis, cause tree, and step-by-step remedy for the MEC Board — Connector Detection subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related MEC Board — Connector Detection codes

HC11006Connector P21 not detected on the MEC board HC11007Connector P27 not detected on the MEC board HC11008Connector P28 not detected on the MEC board HC11009Power supply has no serial connection to the MEC board HC11010Connector P29 not detected on the MEC board HC11011Connector P30 not detected on the MEC board HC11012Connector P31 not detected on the MEC board HC11013Connector P34 not detected on the MEC board

Discuss HC11014 with other field engineers in the FSELIB forum

Source: AGFA DryStar service manual — HC error catalogue (FSELIB authored corpus). Reference information re-authored by FSELIB — not a copy of the OEM manual.