GE Healthcare · MR5155500

Magnet Monitor 3 is unable to connect to the Questra, Insite2 database.

Symptom

Magnet Monitor 3 is unable to connect to the Questra, Insite2 database. MM3 is unable to communicate with or deliver data to the Insite2 / Questra database.

Error message

InSite Running, Can't Connect AS DISPLAYED ON THE FRONT PANEL OF THE MAGNET MONITOR 3. InSite2 Status File Message (Viewable via laptop connection) - “Agent running but can't connect to the back office.” See Long Description for further details on error. Proprietary, For GE Healthcare personnel Only This information is Property of GE Healthcare - For GE Healthcare Service Personnel Only. Disclosure to Third Parties Prohibited. From the Signa HDx 1.5T 3.0T Service Methods CD Direction 5155500, Rev# 6.0 Documentation. To view the most recent appropriate and detailed documentation, click to go to MR Service Documentation . Select: Signa HDx 1.5T 3.0T Service Methods CD Direction 5155500 -> Installation -> Magmon3 Installation and Service -> Troubleshooting “Agent running but can't connect to the back office.” “InSite Running, Can't Connect” Possibly a configuration problem with network addressing, proxy settings, netmask entries. Capture the content of the InSite2 log file into a word file or email message and send to the Online Center for review and action.

Applies to

Product
Magnet Monitor 3. Magnet Monitor 3 Magnet Monitor 3
Software
Magnet Monitor 3 revision 1.54. Magnet Monitor 3 revision 1.54, see long description for major fixes associated to this software version. Here is a list of the major changes associated with the version 1.54 MM3 release. Rev 1.54 If the Questra service agent shuts itself down for any reason, the main program will restart it one hour later. This just effects intentional shutdowns, there are no changes to the code that deals with QSA crashes and hung conditions. The 7T_2CH magnet type has new default config values than what was released in 1.53. The new 7T_2CH config files are already loaded at one of the 7T sites. (without changing the existing program code running there.) The "magmon booting" message in the event log now included the sw version string. Handy for figuring out what was running historically. There is a Run Time counter available on the LCD that shows how long the MM3's been running.
Area
MR

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