GE Healthcare · MRExcite

Routines returning Host id return trailing non-digits which may vary between reboots, on systems with less than 10 digit…

Routines returning Host id return trailing non-digits which may vary between reboots, on systems with less than 10 digit host ids.

Symptom

Advanced or InHouse Service Key Not Working The Advanced, also known as InHouse, Service Key is not working. The yellow key icon appears on the Service desktop with a red blocking symbol over it, indicating it is not a valid key. New Advanced Service Keys sent to the site also will not work. On installation of a new Advanced Service Key, the host computer's hostid is written to it, preventing its use on any other system. But these are new never-before-used keys, so why is this happening? SPR MRIhc18672. The Advanced, also known as InHouse, Service Key is not working. The yellow key icon appears on the Service desktop with a red blocking symbol over it, indicating it is not a valid key. New Advanced Service Keys sent to the site also will not work. On installation of a new Advanced Service Key, the host computer's hostid is written to it, preventing its use on any other system. But these are new never-before-used keys, so why is this happening? SPR MRIhc18672.

Applies to

Models
Excite
Product
Excite Includes Excite 1 and Excite 2, 10.0, 11.0 and 11.1 Software.
Software
11.0 Only for 1.5T Excite product. 12.0 is Excite HD and 14.0 is Excite HDx. Note, 3T Excite goes with software G3, not 11.0 or 11.1.
Area
MR

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