Scanner fails to boot apps software with error 290014004 Unable to verify DARC system startup

Symptom

Error message

Do Not Use - use one of the other Error: 290014004 Unable to verify DARC system startup See Long description for complete error NOTE: This is error does not mean you need to replace the darc. Troubleshooting is necessary This error comes in different contexts per the below Mon Dec 12 08:00:11 2005 Error: 290014004 Host: ct99 Process: gre-verify-darc File: gre-verify-darc.cpp Line: 172 Unable to verify DARC system startup. /usr/g/bin/gre-verify-darc: failure - waiting for ping darc response (exit status: 8) Fri Dec 8 14:42:12 2006 Error: 290014004 Host: kghcateqxi Process: gre-verify-darc File: gre-verify-darc.cpp Line: 179 Unable to verify DARC system startup. /usr/g/bin/gre-verify-darc: failure - scan disk array is non-recoverable (exit status: 22) Fri Mar 16 09:13:03 2007 Error: 290014004 Host: ctflsh Process: gre-verify-darc File: gre-verify-darc.cpp Line: 179 Unable to verify DARC system startup. /usr/g/bin/gre-verify-darc: failure - waiting for rsh darc response (exit status: 9) Fri Mar 14 05:49:37 2008 Error: 290014004 Host: nvgect01 Process: gre-verify-darc File: gre-verify-darc.cpp Line: 180 Unable to verify DARC system startup. /usr/g/bin/gre-verify-darc: failure - waiting

Applies to

Models

LightSpeed, VCT

Product

LightSpeed 4.X - GRE See Long Description for detailed information - H2_P_M16 Product Name: LightSpeed 4.X with GRE Product Photographs GE HEALTHCARE Method of remote or software identification - See attachment below for a complete list of software commands and typical results 1. check_config 2 . swhwinfo “swhwinfo” will have the following switches: · -c or -classc = Outputs the Class C version, if installed, on the system · -m or -classm = Outputs the Class M version, if installed, on the system · -o or -os = Outputs the Operating System version installed on the system · -da or -date = Outputs the date and time the software was installed on the system (LFC) -h or –help = Outputs complete details about all the available switches associated with swhwinfo swhwinfo –c –m –o -da List of Supported Console types: GOC3 (GRE) GOC4 (GRE) List of software the product can run: 07MW11.10 SP2.0, SP3.0, SP3.1 FAQ's Table weight limit - 180 kg (400 lbs) normal operation - 205 kg (450 lbs) maximum allowed with decreased accuracy Tube type - D3186T D3186T(green) Current production - M4 Options - TBD Links to the updated Product Service Manuals, FMIs, Service Notes, Option Manuals and Operator Documents can be found online at the attached sites. Always use the most appropriate documentation for your system.

Software

06MW29.7 - supports HS QX/I, LS 1X, 2X, 3X, 4X, 5X, BrightSpeed & 7X GRE host consoles, except LS 5X RT16/Xtra See Long Description for more information 06MW29.7 - supports HS QX/I, LS 1X, 2X, 3X, 4X, 5X, BrightSpeed & 7X GRE host consoles, except LS 5X RT16/Xtra CLASSM & CLASSC 5181129 = Class M for 06MW29.7 5192235 = Class C for 06MW29.7 Throw away 06MW29.7 Class C CD, p/n 5182628 ! ! ! replace it with Class C CD, p/n 5192235 REMOTE QUERY OF IG, VIG, DARC2, & VDARC TO DETERMINE IF “WESTVILLE” OR “JARRELL” VERSION · “Westville” computer in IG, VIG, DARC2, & VDARC end of life · IG, VIG, DARC2, VDARC subassemblies use the same computer, whether “Westville” or “Jarrell” · The current Intel “Westville” computer is being replaced by Intel’s “Jarrell” · “Jarrell” (IG, VIG, DARC2, VDARC) targeted for mfg cut-in in Milwaukee & Hino FW39-40’06; Beijing later · “dmidecode” command may be used remotely to determine which is installed in the host console 1. Login to IG, VIG, DARC2, or VDARC as “root” 2. Type dmidecode | less 3. View “Version” line towards top of response If SWV25 , then WESTVILLE installed If SE7520 JR 23 , then JARRELL installed NOTE: In multi-IG configuration where both Westville & Jarrell are installed in same host console (mixed config), the Jarrell IG must be in Slot #1 to optimize speed/performance. WESTVILLE RESPONSE: (all subassemblies use the same Intel Westville computer) $ su - $ dmidecode | less # dmidecode 2.6 # dmidecode 2.2 SMBIOS 2.3 present. 73 structures occupying 2782 bytes. Table at 0x000F1260. Handle 0x0000 DMI type 0, 20 bytes. BIOS Information Vendor: Intel Corporation Version: SWV25 .86B.0257.P42.0504011224 Release Date: 04/01/2005 …etc…. JARRELL RESPONSE: (all subassemblies use the same Intel Jarrell computer) $ su - $ dmidecode | less # dmidecode 2.6 SMBIOS 2.3 present. 59 structures occupying 2536 bytes. Table at 0x000FD4A0. Handle 0x0000 DMI type 0, 20 bytes. BIOS Information Vendor: Intel Corporation Version: SE7520 JR 23 .86B.P.10.00.0087.120820051348 Release Date: 12/08/2005 …etc…. “Jarrell” SOFTWARE RELEASE 06MW29.7 CLASS C AND M TAB #182-DISTRIBUTED 19SEP06 “Jarrell” software release 06MW29.7 Class C & M CDs TAB #182-distributed 19-Sep-06 5181129 = Class M for 06MW29.7 5182628 = Class C for 06MW29.7 - superceded by 06MW29.7 Class C, p/n 5192235 throw away 06MW29.7 Class C CD, p/n 5182628 replace it with Class C CD, p/n 5192235 -> will be TAB #182-distributed with cover letter Class C p/n 5182628, GRE diagnostics sw, incorrectly reads VIG/VRAC & VDARC/VDIP identification data It sees a mismatch between the “expected” and “actual” ID string read from the device The word “Class” is inserted in the “actual” ID string Given this mismatch, it reports a hardware FAILURE when hardware is “good” This issue is fixed on Class C, p/n 5192235 The following steps may be used to determine if the correct Class C software (p/n 5192235) is loaded: 1. Type cd /usr/g/bin 2. Type sum v*test.py 3. Check that the following output: 19976 23 vdarc_test.py 12195 19 vrac_test.py If this output is viewed, then Class C, p/n 5192235, is correctly loaded If this output is not viewed, then uninstall the current Class C software & load Class C, p/n 5192235 5181591 = 06MW29.7 applications software collector 06MW29.7 software release resolves IG, VIG, DARC2, VDARC computer motherboard End Of Life issue. 06MW29.7 software release supports HS QX/I, LS 1X, 2X, 3X, 4X, 5X, & 7X GRE host consoles, except LS 5X RT16/Xtra

Area

CT

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