Customer reported that recon is failing intermittently

Symptom

Error message

Error: 290009012 Lost connection with IG(X) X =ig number that failed ie 1, 2 or 3 See the LD for the complete error code Error: 290009012 Lost connection with IG(X) X =ig number that failed ie 1, 2 or 3 Tue Apr 19 12:44:41 2005 Error: 290009012 Host: darc Process: recon_control File: recon_control_cb.cxx Line: 393 Lost connection with IG1 in fd: 33. Fri Oct 6 08:29:53 2006 Error: 290009012 Host: darc Process: recon_control File: recon_control_cb.cxx Line: 419 Socket event on 3, fd: 43.

Do not Use - use one of the other Error: 290009009 Image failed due to many reasons See Long Description for complete error Tue Apr 19 12:44:49 2005 Error: 290009009 Host: darc Process: recon_control File: ImageSetRequest.cxx Line: 3968 Function: Image Generation : SBC Processing Job Type: RECON_JOB_PROS_AXIAL_RECON Scan: 4354/2/3 Image: 4354/2/6 Image failed due to: IG error: PROCESSING_ERROR. Number of retry so far: 1. Tue Nov 7 11:38:44 2006 Error: 290009009 Host: darc Process: recon control File: ImageSetRequest.cxx Line: 5348 Function: Image Generation : SBC Processing Job Type: RECON JOB PROS AXIAL RECON Scan: 7695/4/2 Image: 7695/4/2 Image failed due to: IG Lost Connection. Number of retry so

Applies to

Models

LightSpeed

Product

LightSpeed 5.X (60kW) LightSpeed 5.X (60kW) ~ Use with MDAS or GDAS HP_P_G4 HP_P_G8 HP_P_G16 HP_P_M16 LightSpeed 5.X 60KW G-DAS16 with GRE Links to the updated Product Service Manuals, FMIs, Service Notes, Option Manuals and Operator Documents can be found online at the attached sites. Always use the most appropriate documentation for your system.

Component

2362872 Westville IG Module used on GOC3 and GOC4 consoles. See Long Description for details. 2362872 Westville IG Module used on GOC3 and GOC4 consoles. Part #: 2362872 Part Type: GP CONSUMABLE - RETURNABLE Part Weight: 19.84 LBR Repairable: No Returnable: Yes Hazardous Material: N Description: IMAGE GENERATION COMPUTER - GRE FRU: Yes Status: Orderable Comments: **FE Assist** applies to CT Not Pet systems. If no stock is available order a Jarrell IG 5147443 to replace a Westville IG (2362872), you MUST order p/n 5193989 software release 06MW29.7, and perform a LFC. See Service note SN06101010A. PET must receive the Westville IG.(12/12/06 212001261) *** 2ND OPINION NOTES *** See the following URL for additional command line diagnostic troubleshooting: http://gemsvst4p.med.ge.com:7005/facets/CT/GRE%20command%20line%20diag%20test.pdf?

Area

CT

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