Unable to Boot or Power Up 3T MKS 35 kW RF Amp.
Symptom
Unable to Boot or Power Up 3T MKS 35 kW RF Amp. Amplifier's LCD Display is all Black Squares. RF Amp Serial Link Errors The customer hit the Emergency Stop button which powers off the RF Amplifier. Afterward, the RF Amp could not be booted up. It didn't power up successfully. The RF Amp display is all “little black squares”, or all backlit characters. The FE checked all the fuses, including the three "hidden" fuses (See Service Note 67103 "35kW Amp Fuse Replacement" for details on these fuses), and none were blown. See Attachment for additional information. The customer hit the Emergency Stop button which powers off the RF Amplifier. Afterward, the RF Amp could not be booted up. It didn't power up successfully. The RF Amp display is all “little black squares”, or all backlit characters. The FE checked all the fuses, including the three "hidden" fuses (See Service Note 67103 "35kW Amp Fuse Replacement" for details on these fuses), and none were blown. See Attachment for additional information.
Error message
2254342 RF Amplifier Interface RF Amp serial link failure. RF AIF failed to receive a packet transmission echo. If the link is broken, a separate error message will be logged. If not, a spurious error occurred. Timer: 5040 Expired time: 40 Tx byte: M 2254342 PAC3T NSP SCP:../rf_nb_serial 1795 RF Amplifier Interface <-> RF Amp serial link failure. RF AIF failed to receive a packet transmission echo. If the link is broken, a separate error message will be logged. If not, a spurious error occurred. Timer: 5040 Expired time: 40 Tx byte: M
Applies to
- Models
- Excite
- Product
- 3T Excite HDx 14.0 Software. The software that this solution is tied to is indicated by the Software concept below.
- Software
- 14.0 For both Excite HDx and 3T Excite HDx systems.
- Component
- SecondOpinion MKS 3T 35kW RF Amp 5104896 See comments in resolution concept for second opinion requirements before ordering this part.
- Area
- MR
Full cause & step-by-step resolution
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