MOBILE Magnet Satcomm JOB CARD 000008 Serial Link communications Issue between the SHeM and the Satellite Modem.
Symptom
MOBILE Magnet Satcomm JOB CARD 000008 Serial Link communications Issue between the SHeM and the Satellite Modem. DETAIL - Because of this symptom, we will see no updates in PPADs. Emails will be coming in from the unit, but because there is no SHeM specific information, the AutoSC has no data to populate in PPADs. If you were to look at the email coming back from the Satellite, you would have all of the information from the Satellite modem, but nothing from the SHeM (System ID, Time/Date stamp from the Magnet Data, Magnet Data). This is a Field Engineer (FE) Job Card. DETAIL Because of this symptom, we will see no updates in PPADs. Emails will be coming in from the unit, but because there is no SHeM specific information, the AutoSC has no data to populate in PPADs. If you were to look at the email coming back from the Satellite, you would have all of the information from the Satellite modem, but nothing from the SHeM (System ID, Time/Date stamp from the Magnet Data, Magnet Data). This is a Field Engineer (FE) Job Card.
Applies to
- Product
- Magnet Monitor SHeM Granite. Part Number: 2209000 and T3504DR Should be installed with FMI 60583, SIGNA MAGNET MONITOR PACEMAKER (FMI kit 2319197) 2282790 Pacemaker 2266628 Remote Alarm Box 2291548 Cable, Pacemaker to Magnet Monitor 2264859-2 Cable, Pacemaker to Remote Alarm Box Magnet Monitor Proprietary Software: 2252032-3 The following 2 manuals may be downloaded from http://3.87.118.28/optec3/common/magnets/magnets.htm LCC Magnet Mon. Hardware Install:2230681 LCC ProActive Software Install & T/S:2236995
- Software
- SHeM Proprietary Software 2.3.7. SHeM Proprietary Software 2.3.7 SHeM Proprietary Software 2.3.7.
- Area
- MR
Full cause & step-by-step resolution
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