Scan hardware reset failed
Symptom
Scanner Hardware Reset Failed. See LD Scanner Hardware Reset Failed Hardware Failed to reset message appeared on monitor AFTER boot-up WITH Error:178568 Failed to establish socket connection to STC in 10 seconds and errors 244553 and 244554 and power up self test fails A, B, and 9 on STC CPU board The following errors were in the gesyslog Thu Jan 13 04:18:32 2005 Error: 178568 Suite: RP25 Host: SBC0 Process: fwmgr File: NBSSocket.m 1.9 Method: connectToTarget Line: 315 Failed to establish socket connection to STC in 10 seconds Thu Jan 13 04:18:32 2005 Error: 244553 Suite: RP25 Host: SBC0 Process: fwmgr File: HwSetUp.m 1.18 Method: hardReset Line: 429 The STC controller has failed to reset. Thu Jan 13 04:18:32 2005 Error: 244554 Suite: RP25 Host: SBC0 Process: fwmgr File: HwSetUp.m 1.18 Method: hardReset Line: 442 The reset failure of the OBC may be due to the reset failure of the STC. Also saw failures A, B, and 9 on the power-up test on the STC CPU .
Error message
Error: 182125 LAN Watchdog TIMEOUT with OBC or ETC (uuid 93, 193) (SW opening abort relay). See LD for full errors Mon Dec 6 22:19:33 2004 Error: 182125 Suite: CT01 Host: STC Process: Master Exc Handler File: exm_lan_wdog.c Method: No Method Line: 773 Function: No System Function Reported Scan: 0/0/0 Type: None/Unknown Exception Level: Pri/Most Severe Time: 22:19:32:730 Log Series: 27 LAN Watchdog TIMEOUT with OBC (uuid 193) (SW opening abort relay). HW/SW Error: Did not receive LAN Watchdog message from OBC. (Last Wdog Probe Sent:1598546 Last Response Rcvd:1598350 (in Ticks)). Error could be for the ETC also Reference Thu Jan 12 09:54:50 2006 Error: 182125 Host: STC Process: Master Exc Handler File: exm_lan_wdog.c Line: 880 Function: No System Function Reported Scan: 440/4/0 Type: None/Unknown Exception Level: Pri/Most Severe Time: 09:54:50:615 Log Series: 247 LAN Watchdog TIMEOUT for uuid 93 (193=OBC; 93=ETC). HW/SW Error: Did not receive LAN Watchdog message. (Last Wdog Probe Sent:12320923 Last Response Rcvd:12320727 (in Ticks)). Error: 182116 LAN Watchdog TIMEOUT with OBC (uuid 193) (SW opening abort relay). See Long Description for Error Mon Dec 6 22:19:40 2004 Error: 182116
Applies to
- Models
- LightSpeed
- Product
- LightSpeed 2.X (Plus, QX/i) - Octane Always S-DAS 2.4.2_H2.4M5 LightSpeed 2.X (Plus, QX/i) - Octane (Pegasus or Rhapsode IG) - Always S-DAS Method of visual identification Method of remote or software identification - See attachment below for a complete list of software commands and typical results. check_config List of Supported Console Types Octane with Pegasus Recon hardware. List of softwares the product can run 2.4.2_H2.4M5 FAQ's Table weight limit - Up to 400 lb. (180 kg) with ± .25 mm positional accuracy. 450Ib (205 kg) max weight Tube type - D3186T Current production details - See Technical Reference Manual found on the Common Document Library Tips and workarounds, where to find it - Common Document Library(CDL) . Search for the latest FMI software release. In the furnished materials will be the list of various manuals with part numbers for the various languages. Example: English versions 2211223-100 FEATURES/OPTIONS STD/OPTION Cat # Digital Laser Camera I/F B7700PD Smart Helical (s/w only) Standard B7530TK Fast Recon (s/w only) Option B7700JF BMD (requires B7710MP or MN) Option B7710MK Smart Prep Option B7530SP Smart Score ? ? 3D Analysis (Requires D3D) Option B7540TD Navigator (s/w only) Option B7540N DentaScan (s/w only) Option B7540SD Direct 3D (Requires B7710SA) Option B7810SS HIS/RIS Option (h/w and s/w) Option B7500PN Links to the updated Product Service Manuals, FMIs, Service Notes, Option Manuals and Operator Documents can be found online at the attached sites. Always use the most appropriate documentation for your system.
- Area
- CT
Full cause & step-by-step resolution
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