GE Healthcare · Nuclear MedicineInfinia

Will not acquire QC or any scans, getting error on Infinia software, failed to start sequence.

Symptom

Will not acquire QC or any scans, getting error on Infinia software, failed to start sequence.

Error message

Hardware communication error- FE ECHO CHECK ERROR Port: 0xe05 on DOC board Hardware communication error- FE ECHO CHECK ERROR:.:Hardware communication error:.:Try again Perform system reset.:.: Echo check error of Front End port: ( Port: 0xe05 on DOC board of detector #2) Detector Diag. -FE Communication test- Communication test of DOC board on detector #2 Failed to write port 0xE04 ! FRU: DOC board of detector #2 has failed the communication test ! The DOC board has failed the communication test ! Adittional information :Failure occurred at DOC board detector #2 Hardware communication error- FE ECHO CHECK ERROR:.:Hardware communication error:.:Try again Perform system reset.:.: Echo check error of Front End port: ( Port: 0xe05 on DOC board of detector #2) Detector Diag. -FE Communication test- Communication test of DOC board on detector #2- Failed to write port 0xE04 ! FRU: DOC board of detector #2 has failed the communication test ! The DOC board has failed the communication test ! Adittional information :Failure occurred at DOC board detector #2

Applies to

Models
Infinia
Product
Infinia II Infinia II Acquisition System Infinia HE4 Infinia II Hawkeye 4 & Infinia II GP (Infinia running Windows XP software) Infinia I Infinia I Acquisition System
Component
5326653 :PCA000512 PDOC Board (Infinia, VG) 5326653 :PCA000512 PDOC Board (Infinia, VG)
Area
Nuclear Medicine

Full cause & step-by-step resolution

The complete cause analysis, the step-by-step remedy for this GE Healthcare Nuclear Medicine issue are available to FSELIB subscribers — re-authored, web-first, searchable.

Start free trialSign in

7-day free trial · no credit card required

Related GE Healthcare Nuclear Medicine issues