GE Healthcare · CTLightSpeed
Customer is unable to reformat images
Symptom
Customer is unable to perform manual reformat of images. Customer is unable to preform manual reformat of images. When Viewer was pressed the reformat would start but then hang with no errors in log
Error message
Message on screen "Reformat is running and needs to be turned off" See Long Description Reformat is running and needs to be turned off. Customer gets this error when trying to run reformations. "Reformat is running and needs to be turned off" Clicking OK would bring up another box that stated that Reformat could not be closed
Applies to
- Models
- LightSpeed
- Product
- LightSpeed 5.X (80/100kW) LightSpeed 5.X (80/100kW) ~ Use with both MDAS and GDAS ~ GRE Console HP_H_G16 HP_H_M16 HP_O_M16 LightSpeed 5.X (100kW) GDAS16 with GRE Links to the updated Product Service Manuals, FMIs, Service Notes, Option Manuals and Operator Documents can be found online at the attached sites. Always use the most appropriate documentation for your system.
- Software
- 06MW03.5 For Pathfinder 1.5 ! NOT FOR VCT ! VCT uses 06MW03.4 06MW03.5 For Pathfinder 1.5 ! NOT FOR VCT ! VCT uses 06MW03.4 06MW03.5 For Pathfinder 1.5 Reboot BEFORE and AFTER detailed cals. Used on 1X/2X/3X/4X/5X, BrightSpeed & HS QX/i with GRE Consoles ! NOT FOR VCT ! VCT uses 06MW03.4 Reboot BEFORE and AFTER detailed cals This software was released with FMI 25365 in 2nd quarter 2006. 06MW03C.5 Class C Software (tab 182 distribution) Part # 5165729 06MW03M.5 Class M Software (tab 182 distribution) Part # 5154540 Training for this software (including Network Filters) can be found at http://data.supportcentral.ge.com/upload/25823/doc_1221870.pdf BrightSpeed S/W Information: You may see 06MW03.4 or 06MW03.5 loaded on BrightSpeed Systems. Why two different Versions? The story is when the program team released the BrightSpeed M3 Pilot sites in FW10 2006, 06MW03.5 (PF1.5 M3 version) was not ready, so the program team decided to use 06MW03.4 as BrightSpeed M3 version. When 06MW03.5 was released, BrightSpeed systems phased 06MW03.5 into the production line. The only difference between the two versions is the "Rotor not at speed" issue which was resolved in 06MW03.5. For BrightSpeed systems running 06MW03.4, a patch is needed to resolve the "Rotor not at speed" issue. The patch was shipped with all BrightSpeed systems running 06MW03.4. There is no reason to upgraded BrightSpeed systems running 06MW03.4 with the rotor patch installed. For systems running 06MW03.4 verify the rotor patch is installed: [insite@ct01 ~]$ showprods | grep -i patch I patch 04/10/2006 The GNU patch command, for modifying/upgrading files. ver 2.5.4 rel 2.5.4.19 I MX200ROTOR_PATCH 04/10/2006 This is a MX200 Rotor patch for 06MW03.* ver 1 rel 1.1 For 06MW03.4 the correct classC & classM: ClassC = part# 5167665 Ver 06MW03C.4 ClassM = part# 5167597 Ver 06MW03M.4
- Area
- CT
Full cause & step-by-step resolution
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