GE Healthcare · CTLightSpeedVCT2100004072005200152000004164294967295200000415
Scanner keeps freezing up and would not go past scout acquisition with Image space query failed
Symptom
Can't perform Scout Scan. Can't perform Scout Scan Please go to the error concept and check all that apply The customer may see Scanner Hardware Stopped Scan message in the operator console area 1 Use the following script and search the message log at time of Scout failure to get the correct errors. [insite@erct ~]$ /usr/g/insite/bin/viewlog 2 Type those errors in the psdb search box separate by spaces 3 Go to the error concept and check the appropriate errors
Error message
Error: 210000407 Image space query failed. See Long Description for more details Mon Feb 27 07:19:00 2006 Error: 210000407 Host: csbipct2 Process: dms File: Initialize.cxx Line: 1085 Image space query failed. Error code: -1 Error: 200520015 Updating image space, received a bad status code: See the long description for different status codes Sat Jan 22 18:23:06 2005 Error: 200520015 Host: chr09bc1cti Process: environmentMgr File: ImageSpaceFormMgr.c Line: 117 Updating image space, received a bad status code: 200000416 Reason: Response from SdC timeout you may also see this error with different status codes, such as Fri Jul 28 05:12:48 2006 Error: 200520015 Host: vct1 Process: environmentMgr File: ImageSpaceFormMgr.c Line: 121 Updating image space, received a bad status code: -1 Reason: OS error : -1 --- Unknown error 4294967295 Wed Nov 16 08:23:54 2005 Error: 200520015 Host: gect_qxi Process: environmentMgr File: ImageSpaceFormMgr.c Line: 121 Updating image space, received a bad status code: 200000415 Reason: Invalid data from SdC.
Applies to
- Models
- LightSpeed, VCT
- Product
- LightSpeed 7.x (VCT, VCT Select, Pro32) V40_H_V64_G_GTM V40_H_V64_G_GTL V40_H_V32_G_GTM V40_H_V32_G_GTL V40_H_H64_G_GTM V40_H_H64_G_GTL V40_H_HS64_G_G Product Name: LightSpeed 7.x (VCT, VCT Select, Pro32) Product photographs Method of remote or software identification - See attachment for a complete list of software commands and typical results. check_config swhwinfo “swhwinfo” will have the following new switches available with the VCT M4 and PF 1.5 M3 software release (software release deploying this “swhwinfo” capability is “06MW03.?”): · -c or -classc = Outputs the Class C version, if installed, on the system · -m or -classm = Outputs the Class M version, if installed, on the system · -o or -os = Outputs the Operating System version installed on the system · -da or -date = Outputs the date and time the software was installed on the system (LFC) · -h or –help = Outputs complete details about all the available switches associated with swhwinfo · swhwinfo –c –m –o -da List of Supported Console Types GOC5 Will have a VDARC and VIG GOC6 Will have a VDIG List of softwares the product can run 09MW08.10 09MW08.11 08MW33.2 07MW18.4 06MW03.4 05MW31.6 FAQ's Table weight limit - Up to 500 lb. (227 kg) with ± .25 mm positional accuracy Tube type - D3194T D3193T(green) Current production - M4 Options - TBD Links to the updated Product Service Manuals, FMIs, Service Notes, Option Manuals and Operator Documents can be found online at the attached sites. Always use the most appropriate documentation for your system. Done acording to template
- Software
- 06MW03.4 For LightSpeed 7.X VCT - issued by FMI 25373 released 1st Quarter 2006. Reboot BEFORE and AFTER detailed cals 06MW03.4 For LightSpeed 7.X VCT - issued by FMI 25373 released 1st Quarter 2006. Reboot BEFORE and AFTER detailed cals 06MW03.4 For LightSpeed 7.X VCT - issued by FMI 25373 Titled VCT M4 (06MW03.4) Software Update. Released 1st Quarter 2006. Started shipping forward production on February 20th, 2006. Reboot BEFORE and AFTER detailed cals ClassC = part# 5167665 Ver 06MW03C.4 Tab distributed ClassM = part# 5167597 Ver 06MW03M.4 Tab distributed FMI 25373 Information: Effectivity The following CT Equipment is affected: All VCT systems manufactured before March 2006 Model number tracked: 5124069 Purpose The purpose of this FMI is to update the VCT installed base with VCT M4 software, documentation and to verify the correct wiring on the GFI breaker. Furnished Materials FMI 25373 Collector 5145027 Qty Description Part # 1 FMI 25373 Document 5144791-100 1 VCT Hi-power opt SW Key 5169414 1 Documentation Collector M4 5136582-3 1 VCT M4 06MW03.4 software collector 5167622 1 Split Ferrite Core 2338755 See FMI document for complete information
- Area
- CT
Full cause & step-by-step resolution
The complete cause analysis, the step-by-step remedy and the attached service documents for this GE Healthcare CT issue are available to FSELIB subscribers — re-authored, web-first, searchable.
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