CT Fluoro scans fail with system disk errors

Symptom

Error message

Error: 200520015 Updating image space, received a bad status code: See the long description for different status codes Sat Jan 22 18:23:06 2005 Error: 200520015 Host: chr09bc1cti Process: environmentMgr File: ImageSpaceFormMgr.c Line: 117 Updating image space, received a bad status code: 200000416 Reason: Response from SdC timeout you may also see this error with different status codes, such as Fri Jul 28 05:12:48 2006 Error: 200520015 Host: vct1 Process: environmentMgr File: ImageSpaceFormMgr.c Line: 121 Updating image space, received a bad status code: -1 Reason: OS error : -1 --- Unknown error 4294967295 Wed Nov 16 08:23:54 2005 Error: 200520015 Host: gect_qxi Process: environmentMgr File: ImageSpaceFormMgr.c Line: 121 Updating image space, received a bad status code: 200000415 Reason: Invalid data from SdC.

dksc0d1: [Alert] Media error : Write error (as seen in the Octane SYSLOG) See Long Description Example of a Octane disk drive WRITE Error, as seen in the /usr/adm/SYSLOG: cd /usr/adm more SYSLOG dksc0d1: <6>[Alert] Media error <6>: Write error (asc=0xc, asq=0x3)<6>, (data byte 20)<6>, Block #55891<6> (10144339)<6> Oct 4 17:04:33 6A:ct01 unix: dksc0d1: <6>[Alert] Media error

Applies to

Models

HiSpeed

Product

HiSpeed CTi 6.X HiSpeed CTi 6.X with Octane and HSA Gantry HiSpeed CTi 6.X with Octane and HSA Gantry Links to the updated Product Service Manuals, FMIs, Service Notes, Option Manuals and Operator Documents can be found online at the attached sites. Always use the most appropriate documentation for your system.

Component

2226715-3 CTI 18GB ST318418N (replaces 2226715-2 CTI 9 GB) Scan Data Disk, Used on Indigo OC, sbc local scan disk and sbc scan data disk -and Octane scan data disk See LD for more information and Picture Part#: 2226715-3 replaces 2226715-2 ( also shown below for reference ) Part #: 2226715-3 Part Type: GP CONSUMABLES Part Weight: -98999.01 LBR Repairable: No Returnable: No Hazardous Material: N Description: HARD DRIVE 18GB (DSTRK 9GB) FRU: Yes Status: Orderable Comments: *** OBSOLETE PART CASE 5523893 *** This part has been identified as obsolete and no short-term solution has been identified. FE must identify and order a higher or lower level spare part as required. Contact your support engineer, on-line engineer or Parts ID team should you require support. 212012173 10-2-06 11/19/04 (Shawn Fox 212001261) Please return your defective Drive's to: Babar Maqsood 3000 N. Grandview Blvd Mailstop W-1250 Waukesha, WI 53188 FE ASSIST MS6588 MARCH 2002 2226715-3 = ST318418N 18GB DRIVE. 2226715-3 IS A DESTROKED DRIVE 2226715-3 CAN BE USED IN THE FOLLOWING LOCATION: CTI /W INDIGO -3 WORKS IN OC SBC/LSD & SCAN DATA DISK. CTI /W OCTANE -3 WORKS IN SBC/LSD & SCAN DATA DISK. WHEN USING A -3 AS A CTI INDIGO OC DISK PLEASE READ: FOR CTI INDIGO OC DISK A SOFTWARE SCRIPT IS NEEDED TO LOAD SOFTWARE. THE SOFTWARE SCRIPT CAN BE FOUND ON SUPPORTCENTRAL OR IN THE CLARIFY PROBLEM SOLUTION DATABASE. 212002185 05/10/2007 22:28 GMT CTI 9 GB Scan Data Disk, part# 2226715-2 Used on Indigo OC, sbc local scan disk and sbc scan data disk - and Octane scan data disk picture below Part #: 2226715-2 Part Type: GP CONSUMABLES Part Weight: 0.91 LBR Repairable: No Returnable: No Hazardous Material: N Description: SCAN DISK SBC SYSTEM 9.2 GB USE WITH 2204245-3 CD ROM 6.2 OS FRU: Yes Status: Orderable Comments: 11/19/04 (Shawn Fox 212001261) 2226715-2 = NEW 9 GB DRIVE SEAGATE ST39216N. 2226715-2 IS USED ON INDIGO (CTI4.4 & FORWARD) SBC LOCAL SCSI DISK AND INDIGO OC DISK. 2226715-2 IS USED ON OCTANE SYSTEMS (CTI 6.1 & FORWARD) INTHE SBC LOCAL SCSI DISK. Below is a pic of the disk location from CT Hispeed Systems FRU Manual, Direction 46-018316 Rev 37 Octane OC below

Area

CT

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