Customer is unable to archive using 5.2GB or 9.1 GB MOD media WITH error physical media format not supported

Symptom

Error message

aw_media_detect: read error sector 0 return size 0 -seen in /usr/g/ctuser/logfiles/arslog See LD for example error Directory /usr/g/ctuser/logfiles and file arslog returns error: fct1% cd /usr/g/ctuser/logfiles fct1% tail -100 arslog MESSAGE from Process 7772>> Fri Jan 20 11:02:34 2006 (ArchiveDevice.c:3199) Attach in progress Fri Jan 20 11:02:35 2006 aw_media_detect: read error sector 0 return size 0 MESSAGE from Process 2000>> Fri Jan 20 11:02:35 2006 (arsserver.c:424) Closing Arsjob 18 MESSAGE from Process 2000>> Fri Jan 20 11:02:35 2006 (session.c:584) select in wait_for_access: Interrupted function call

Applies to

Models

HiSpeed

Product

HiSpeed CT/i 4.X HiSpeed CT/i 4.x with Zeus HSA Gantry and SGI Indigo Console HiSpeed CT/i with:HSA GANTRY CT/I (RHAPSODE) CONSOLE (Indigo Computer) Links to the updated Product Service Manuals, FMIs, Service Notes, Option Manuals and Operator Documents can be found online at the attached sites. Always use the most appropriate documentation for your system.

Software

4.4.19.1 for HiSpeed CT/i with with CT/I (RHAPSODE) CONSOLE (Indigo) - showprods returns Rhapsode Product 4.4.19.1 4.4.19.1 for HiSpeed CT/i with with CT/I (RHAPSODE) CONSOLE (Indigo) - showprods returns Rhapsode Product 4.4.19.1 Intro. Date 10/18/00 Mandatory FMI 25268 Rhapsode Product 4.4.19.1 software for HiSpeed CT/i with SGI Indigo computer Intro. Date 10/18/00 Mandatory FMI 25268 Application Software Set Set Part No. . 2283723-3 Apps. CD Part No 2282440-3 Apps. Ver. 4.4.19M4 Apps. CD Label HiSpeed CT/I App SW showprods/Service Desktop Rhapsode Product 4.4.19.1 Class C CD Part No. Ver. CD Label 2282441-2 4.419M4 HiSpeed CT/I Class C Software Class M CD Part No. Ver. CD Label 2282442-2 4.419M4 HiSpeed CT/I Class M Software Patch Info: P/N 2318818, 4.5 Patch Rhapsode Product 4.4.19.1 Rhapsode patch 4.5.3 ver 1 11/21/2001 Optional FMI 25287A Also available via AutoSC ,_,Number:,2283723-3_______, ,BOM,Rev:,___,PI Rev:,___,CR Nb/Typ:,_______,___, ,CTZ,US, ,JAROSCH,ANN,K , ,Rev:,000,PI Rev:,000,CR Nb/Typ:, , , ,Description/Name:,E,HISPEED CT/I OPER SFWR VER 4.4.19 M4, ,Date:,2000-11-13, ,AIL:, , ,R,S,S,F, ,0001,/,0002, ,Mark, ,Number, ,Quantity,,U/M,U,T,P,C,Description/Name, ,__,1 ,2282439-2 , 1.000,PC ,S,N,N,N,IRIX 6.2M4 OS FOR 4.4 SOF, ,__,2 ,2282440-3 , 1.000,PC ,S,N,1,1,HISPEED CT/I APP SFWR VER, , , , , , , , , , , ,

Component

2318598 Sony MOD Drive type SMO-551-SD which allows writing to 1.2GB media See Long description for details Part #: 2318598 Part Type: GP REPAIRABLES Part Weight: -82269.18 LBR Repairable: Yes Returnable: Yes Hazardous Material: N Description: SONY MOD SMO-F551-SD FRU: Yes Status: Orderable Comments: OBSOLETE PART case 9240897 This part has been identified as obsolete and no short-term solution has been identified FE must identify and order a higher or lower level spare part as required Contact your support engineer on-line engineer or Parts ID team should you require support 212012173 05-23-07 RDC determined that 80 percent of MOD repairs are due to dirt and dust. Extend the life of your MOD by doing the following: 1) Verify enclosure that MOD is to be installed in is cleaned before replacement. 2) Verify customer media not contaminated with dust. 3) Damaged or dirty customer media will shorten MOD life and should not be reused. Carefully slide open media window and inspect. 4) Avoid leaving media in MOD for long time periods since dust and dirt migrate into the MOD and media; MOD life shortened. 4) If media manually removed from MOD using hole in front bezel then cycle power to reset mechanism BEFORE attempting to insert next media. Instances where archiving stops and message in error log indicates Failed Saved Exam. Paused xxxx. (where xxxx is exam number) can oftentimes be fixed through software and usually does not indicate bad MOD. See Error 10191 Failed Save Exam. Paused in Problem/Solution DataBase (PSDB) for fix details. CDT 1/08/2007.

Area

CT

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