Scanner Hardware Reset Failed.
Symptom
Scanner Hardware Reset Failed. See LD Scanner Hardware Reset Failed Hardware Failed to reset message appeared on monitor AFTER boot-up WITH Error:178568 Failed to establish socket connection to STC in 10 seconds and errors 244553 and 244554 and power up self test fails A, B, and 9 on STC CPU board The following errors were in the gesyslog Thu Jan 13 04:18:32 2005 Error: 178568 Suite: RP25 Host: SBC0 Process: fwmgr File: NBSSocket.m 1.9 Method: connectToTarget Line: 315 Failed to establish socket connection to STC in 10 seconds Thu Jan 13 04:18:32 2005 Error: 244553 Suite: RP25 Host: SBC0 Process: fwmgr File: HwSetUp.m 1.18 Method: hardReset Line: 429 The STC controller has failed to reset. Thu Jan 13 04:18:32 2005 Error: 244554 Suite: RP25 Host: SBC0 Process: fwmgr File: HwSetUp.m 1.18 Method: hardReset Line: 442 The reset failure of the OBC may be due to the reset failure of the STC. Also saw failures A, B, and 9 on the power-up test on the STC CPU .
Error message
Error: 260100137 Host caused the firmware subsystems to SHUTDOWN. See long description for full error Mon May 26 07:00:32 2008 Error: 260100137 Host: tgp Process: tgp_subsys File: scHostInMail.c Line: 438 Wed Dec 31 19:00:03 1969 Host : Table Gantry Processor Ermes # : 260100137 Exception Class : Secondary Severity : Sec/Soft File : scHostInMail.c Line# : 438 Function : No System Function Reported Scan Type : None/Unknown Scan: 0/0/0 Host caused the firmware subsystems to SHUTDOWN.
Applies to
- Models
- Discovery
- Product
- Discovery CT750 HD V40_PS_HD64_G_GTL V40_PS_HD64_G_GTM Discovery HD CT750 Method of visual identification HD gantry: Gray top and Gray Side covers with HD Markings Console Type: GOC6 has black SCIM and tower face Method of remote or software identification - See attachment below for a complete list of software commands and typical results. check_config swhwinfo “swhwinfo” will have the following new switches available · -c or -classc = Outputs the Class C version, if installed, on the system · -m or -classm = Outputs the Class M version, if installed, on the system · -o or -os = Outputs the Operating System version installed on the system · -da or -date = Outputs the date and time the software was installed on the system (LFC) -h or –help = Outputs complete details about all the available switches associated with swhwinfo swhwinfo –c –m –o -da List of softwares the product can run (Consult attached FCT Software Cross Reference): 08MW39.4 - M3 (see attachement for M3 available options) 09MW29.14 - M4 (HD Options = M3 plus Gemstone Spectral Imaging, Gemstone Spectral Review and volume Helical Shuttle ) Example: Of difference with options software [insite@ct01 ~]$ swokinstall -p Product Software Option Keys: Gemstone Spectral Imaging Permanent HelicalShuttle Permanent Xtream Recon Permanent FAQ's Table weight limit: 500 lbs Tube Type - D3702T Green D3701T Current production - M4 Refer to product data sheets or Technical reference Manual, English 5317222-1EN Revision : 2 or later Refer to Application Tips and Work-Arounds Direction 5311815-1EN Links to the updated Product Service Manuals, FMIs, Service Notes, Option Manuals and Operator Documents can be found online at the attached sites. Always use the most appropriate documentation for your system.
- Component
- 5370000 - TGPHD BOARD ASSY - TGPU For HD, HP and VCT (Replaces the 5271005-2 & 2349697-2, -3, -4 and -5). See Long Description about backward compatability. Part #: 5271005-2 Part Type: GP CONSUMABLES Part Weight: 0.00 LBR Repairable: No Returnable: No Hazardous Material: N Description: TGPHD BOARD ASSY Positioning VCTHD FRU: Yes Status: Orderable Comments: Per ECR 2098435, 212008898, 30 April 2010. Old FRU Compatible Yes Comments Per ECR 2098435, 212008898, 21 Jul 2010. Additional FRU Needed No Old FRU Scrapped No Old FRU Upgradable No Use on Hands Yes Use Demand History Yes Ultimate Prime 5271005-2 New FRU Backward Compatible Yes Old FRU Usable Yes Change Type Indirect ECO Number ECR2098435 2349697-5 is replacing the -4 version of this board. -3 versions are still in stock. If you are replacing parts in a VCT or HP gantry order the -3 until stock is depleted. ** FE ASSIST ** The 2349697-3 version is for VCT and all 5.x systems i.e. HP60 HP80- HP100's. The 2349697-4 version will works for CT750-HD and is backwards compatible but the -3 will not work on a CT750HD. (212001261 12/11/08) Part #: 2349697-5 Part Type: GP CONSUMABLES Part Weight: 0.00 LBR Repairable: No Returnable: No Hazardous Material: N Description: TGPU BD ASSY Positioning VCTHD FRU: Yes Status: Orderable Part #: 2349697-4 Part Type: GP CONSUMABLE - RETURNABLE Part Weight: 0.00 LBR Repairable: No Returnable: Yes Hazardous Material: N Description: TGPU BD ASSY Positioning HD FRU: Yes Status: Orderable Comments: ** FE ASSIST ** The 2349697-4 is for CT750-HD and is backwards compatible to The 2349697-3 used on VCT and all 5.x systems i.e. HP60 HP80- HP100's. Do not use the 2349697-3 on CT750HD (212001261 12/11/08) TGPU 2349697-3 Part #: 2349697-3 Part Type: GP CONSUMABLES Part Weight: 0.00 LBR Repairable: No Returnable: No Hazardous Material: N Description: TGPU BD ASSY Positioning HP60 FRU: Yes Status: Orderable Comments: Added per VCT RSPL, this is replacement for -2, and non dash versions. ms13452 050325
- Area
- CT
Full cause & step-by-step resolution
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