Customer gets tube cooling delays on each scanning protocol.

Symptom

Error message

Error: 245055 Calculating the tube cooling delay failed (status 0). See Long Description for complete error Wed Dec 3 13:50:29 2008 Error: 245055 Host: bay99 Process: scanmgr File; tube_cooling.cxx Line: 1559 Function: System Control : Scan Control Scan Type: Not scanning Scan: 50000/1/0 Scan Seq Id: 0 Calculating the tube cooling delay failed (status 0).

Error: 245049 Error preparing tube cooling for scanning See Long Description for complete error Wed Dec 3 13:50:29 2008 Error: 245049 Host: bay99 Process: scanmgr File: start_scanning.cxx Line: 314 Function: System Control : Scan Control Scan Type: Not scanning Scan: 50000/1/0 Scan Seq Id: 0 Error preparing tube cooling for scanning

Applies to

Models

Discovery

Product

Discovery CT750 HD V40_PS_HD64_G_GTL V40_PS_HD64_G_GTM Discovery HD CT750 Method of visual identification HD gantry: Gray top and Gray Side covers with HD Markings Console Type: GOC6 has black SCIM and tower face Method of remote or software identification - See attachment below for a complete list of software commands and typical results. check_config swhwinfo “swhwinfo” will have the following new switches available · -c or -classc = Outputs the Class C version, if installed, on the system · -m or -classm = Outputs the Class M version, if installed, on the system · -o or -os = Outputs the Operating System version installed on the system · -da or -date = Outputs the date and time the software was installed on the system (LFC) -h or –help = Outputs complete details about all the available switches associated with swhwinfo swhwinfo –c –m –o -da List of softwares the product can run (Consult attached FCT Software Cross Reference): 08MW39.4 - M3 (see attachement for M3 available options) 09MW29.14 - M4 (HD Options = M3 plus Gemstone Spectral Imaging, Gemstone Spectral Review and volume Helical Shuttle ) Example: Of difference with options software [insite@ct01 ~]$ swokinstall -p Product Software Option Keys: Gemstone Spectral Imaging Permanent HelicalShuttle Permanent Xtream Recon Permanent FAQ's Table weight limit: 500 lbs Tube Type - D3702T Green D3701T Current production - M4 Refer to product data sheets or Technical reference Manual, English 5317222-1EN Revision : 2 or later Refer to Application Tips and Work-Arounds Direction 5311815-1EN Links to the updated Product Service Manuals, FMIs, Service Notes, Option Manuals and Operator Documents can be found online at the attached sites. Always use the most appropriate documentation for your system.

Area

CT

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