Unable to do a scout scan.
Symptom
Unable to do a scout scan. Table moves to scan postion, but the green light in the Start Scan button on SCIM never flashes. See Long Description for details Unable to do a scout scan. Table moves to scan postion, the Start Scan light does not illuminate, or the Start Scan illuminates but when pressed nothing happens, or the Start Scan light illuminates solid (normally it flashes / blinks ). After rebooting the CT, or reseting the Scan Hardware one of the Gantry Control panels (keypads) is blinking / flashing [Err] When the scanner is ready to scan the green light in the Start Scan button (on the SCIM at the console) should start flashing (blinking) indicating you should push it to start the scan. The green light in the button never lights. A few different scenarios can happen 1) (Scout) Move to scan lights, when pressed table moves into position, but The <Start Scan> light never flashes to telling you to start the scan. If <Pause> is clicked on the scan screen then the <Start Scan> button will light (not flash), but when pushed scanner does not scan. 2) The <Start Scan> button lights, but when <Start Scan> is pushed scanner does not scan. <Pause> is the only button selectable on the scan screen. When <Pause> is clicked the loop starts over with the <Start Scan> button lighting, but when pressed again the scanner does not scan 3) The <Start Scan> button lights solid (normally it flashes / blinks), when pressed scanner does not scan After the CT has been rebooted, or if the Scan Hardware was reset, the CT still will not scan. The customer notices that [Err] is flashing on one of the Gantry Controls.
Error message
Error: 245278 Operator Paused Scanning (via Gantry or Hard Key) See long description for entire error message. Thu Jul 22 08:47:44 2010 Error: 245278 Host: lsrt Process: scanmgr File: scanmgr events.cxx Line: 2319 Function: System Control : Scan Control Scan Type: Cine Scan: 50786/7/7 Scan Seq Id: 35000 Operator Paused Scanning (via Gantry or Hard Key)
Applies to
- Models
- Discovery
- Product
- Discovery CT750 HD V40_PS_HD64_G_GTL V40_PS_HD64_G_GTM Discovery HD CT750 Method of visual identification HD gantry: Gray top and Gray Side covers with HD Markings Console Type: GOC6 has black SCIM and tower face Method of remote or software identification - See attachment below for a complete list of software commands and typical results. check_config swhwinfo “swhwinfo” will have the following new switches available · -c or -classc = Outputs the Class C version, if installed, on the system · -m or -classm = Outputs the Class M version, if installed, on the system · -o or -os = Outputs the Operating System version installed on the system · -da or -date = Outputs the date and time the software was installed on the system (LFC) -h or –help = Outputs complete details about all the available switches associated with swhwinfo swhwinfo –c –m –o -da List of softwares the product can run (Consult attached FCT Software Cross Reference): 08MW39.4 - M3 (see attachement for M3 available options) 09MW29.14 - M4 (HD Options = M3 plus Gemstone Spectral Imaging, Gemstone Spectral Review and volume Helical Shuttle ) Example: Of difference with options software [insite@ct01 ~]$ swokinstall -p Product Software Option Keys: Gemstone Spectral Imaging Permanent HelicalShuttle Permanent Xtream Recon Permanent FAQ's Table weight limit: 500 lbs Tube Type - D3702T Green D3701T Current production - M4 Refer to product data sheets or Technical reference Manual, English 5317222-1EN Revision : 2 or later Refer to Application Tips and Work-Arounds Direction 5311815-1EN Links to the updated Product Service Manuals, FMIs, Service Notes, Option Manuals and Operator Documents can be found online at the attached sites. Always use the most appropriate documentation for your system.
- Area
- CT
Full cause & step-by-step resolution
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