Image recon is failing intermittently - document in RFS - critical issue

Symptom

Error message

Error: 290009023 Resetting IG (1,2,3) because it has reached max consecutive retries: 4 See Long Description for complete error. Error: 290009023 Resetting IG (1,2,3) because it has reached max consecutive retries: 4 Sun May 14 13:40:24 2006 Error: 290009023 Host: darc Process: recon_control File: IG_interface_list.cxx Line: 1272 Resetting ig2 because it has reached max consecutive retries: 4 Note: This could be IG1, IG2, IG3

Error: 290010005 Socket error: socket is terminated because IG dies (error text varies) See Long Description for error examples. Tue Mar 16 10:40:09 2004 290010005 darc data_restore request_object.cxx 503 Socket error: socket is terminated because IG dies Fri Nov 16 19:22:57 2007 Error: 290010005 Host: darc Process: data_restore File: request_object.cxx Line: 556 Socket error: socket event from IG

Error: 290012004 RAC hardware failure: error Making image See Long Discription for Details Mon Aug 2 08:37:19 2010 Error: 290012004 Host: ig1 Process: image_generation File: RacInterface.cpp Line: 780 RAC hardware failure: error making image

Error: 290009010 Image suspended due to: IG error: PROCESSING_ERROR See long description Fri Mar 6 01:48:59 2009 Error: 2900

Applies to

Models

LightSpeed

Product

LightSpeed RT4 WB O G4 G HPT WB O M4 G HPT LightSpeed RT4 with GRE and MDAS4 or GDAS4 gantry At GE Medical Systems, we’re pioneering exciting CT technology for Radiation Therapy planning. Introducing the newest addition to our LightSpeed® series – LightSpeed RT, the first multi-slice, wide-bore CT scanner with the largest field of view in the industry. With a generous 80 cm gantry opening, the LightSpeed RT bore is 10 cm larger than conventional scanners. This provides complete flexibility for patient positioning freedom – even for the most demanding oncology needs. And the 65 cm variable field of view delivers 15 additional centimeters of visual coverage, allowing clinicians to see a patient’s entire anatomy for precise radiation therapy planning. Position and precision Thin, multi-slice imaging is the extra bonus – enabling respiratory gating, providing precise target delineation and delivering higher resolution digitally reconstructed radiographs (DRRs) than ever before. All adding up to the ability for you to deliver what really matters most – better cancer care for your patients. Plus, the LightSpeed RT scanner is available with the Exact™ couch insert, enabling you to consistently replicate patient immobilization for treatment. With LightSpeed RT, the future of your Radiation Oncology department is wide open. Links to the Product Service Manuals, FMIs, Service Notes, Option Manuals and Operator Documents can be found online at the attached sites. Always use the most appropriate documentation for your system.

Component

2362872 Westville IG Module used on GOC3 and GOC4 consoles. See Long Description for details. 2362872 Westville IG Module used on GOC3 and GOC4 consoles. Part #: 2362872 Part Type: GP CONSUMABLE - RETURNABLE Part Weight: 19.84 LBR Repairable: No Returnable: Yes Hazardous Material: N Description: IMAGE GENERATION COMPUTER - GRE FRU: Yes Status: Orderable Comments: **FE Assist** applies to CT Not Pet systems. If no stock is available order a Jarrell IG 5147443 to replace a Westville IG (2362872), you MUST order p/n 5193989 software release 06MW29.7, and perform a LFC. See Service note SN06101010A. PET must receive the Westville IG.(12/12/06 212001261) *** 2ND OPINION NOTES *** See the following URL for additional command line diagnostic troubleshooting: http://gemsvst4p.med.ge.com:7005/facets/CT/GRE%20command%20line%20diag%20test.pdf?

Area

CT

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