GE Healthcare · Nuclear MedicineInfinia1050110226

After Infinia Boot-up and performing gantry initialization - there is no response even if you try to run GRESET

Symptom

After Infinia Boot-up and performing gantry initialization - there is no response even if you try to run GRESET

Error message

GANTRY_ERROR_SERIAL_PORT_ERR,250,ERROR - Can't use serial connection, please check the cable connection or check the right COM port Messages Chain: DEVELOPMENT_ERROR_MESSAGE=Failed to Setup USER_ERROR_MESSAGE=Failed to SetupUSER_FIX=No user fix availableCODE=(ERROR_ACQ_ACTION_FAILED,10501,ERROR)SOURCE=C ENTIER 4 HEURESTIME_CREATED=Tue Jul 06 15:47:06 GMT+01:00 2010 Caused by: DEVELOPMENT_ERROR_MESSAGE=Collimator validation failed USER_ERROR_MESSAGE=Collimator validation failed. USER_FIX=1. Close session 2.Try again 3. Shutdown the application and perform Greset CODE=(COLLIMATOR_VALIDATION_FAILED,10226,ERROR) SOURCE=C ENTIER 4 HEURES TIME_CREATED=Tue Jul 06 15:47:06 GMT+01:00 2010 Caused by: DEVELOPMENT_ERROR_MESSAGE=Failed to get this property from subsystemUSER_ERROR_MESSAGE=Failed to get a property from one of the subsystemsUSER_FIX=No user fix availableCODE=(SCANNER_SUBSYSTEM_GET_PROPERTY_FAILURE,9019,ERROR)SOURCE=com.ge.med.fi.tacq.hwifc.TACQScanner@1ab11b0TIME_CREATED=Tue Jul 06 15:47:06 GMT+01:00 2010 Caused by: DEVELOPMENT_ERROR_MESSAGE=Failed to perform a subsystem: 'gantry' get properties for : 'GET_COLLIMATOR'USER_ERROR_MESSAGE=Failed to get property 'GET_COLLIMATOR' from

Applies to

Models
Infinia
Product
Infinia HE4 Infinia II Hawkeye 4 & Infinia II GP (Infinia running Windows XP software)
Software
Infinia II Hawkeye 4 & GP 2.105.030.* (SP2) Infinia II Hawkeye 4 & GP 2.105.030.* (SP2) See SN43847 : P/N 5389346 Software kit - Infinia II GP & Hawkeye 4 SP2 SW Release 2.105.030.3 See Infinia CIS 5191823-100 Infinia II + Hawkeye 4 Imaging System Software version 2.105.030.0 See SN43877 : P/N5396109 Standalone Patch only - Infinia and Hawkeye4 SP2 Cumulative patch Ver. 2.105.030.5 P/N5395606 Software kit - Infinia and Hawkeye4 SP2 and eManual for spare part 2.105.030.5 See FMI40828 : (Suspended) P/N 5400788 Infinia and HWK4 SP2 2.105.030.0 and Cumulative Patch 2.105.030.6 See ITF 5410176-1EN P/N 5410198 Infinia and Hawkeye 4 SP2 Accumulative patch Ver. 2.105.030.9 See SN43914 ( FMI 40834 ) ITF 5419572-1EN Infinia Hwk4 SP2 Cumulative Patch Installation 2.105.030.10 P/N 5419735 Infinia II GP & Hawkeye 4 SP2 Cumulative Patch Ver. 2.105.030.10 See ITF 5430930-1EN Infinia II GP & Hawkeye 4 SP2 Cumulative Patch 2.105.030.11
Component
*Software Software Software 5400788 FMI 40828 Infinia and Hawkeye4 SP2 Accumulative patch Ver. 2.105.030.6 5400788 FMI40828 Infinia and Hawkeye4 SP2 Accumulative Patch Ver. 2.105.030.6 Includes: Instructions 5337141-1EN for installing the 2.105.030.0Instructions 5400778-1EN for installing the 2.105.030.6 patches
Area
Nuclear Medicine

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