GE Healthcare · CTLightSpeedVCT290009023290012004290009010290010005
LightSpeed 3.X (Ultra, Plus, QX/i) - GRE
Symptom
Image recon is failing intermittently - document in RFS - critical issue See long description for details. Image recon is failing intermittently.
Error message
Error: 290009023 Resetting IG (1,2,3) because it has reached max consecutive retries: 4 See Long Description for complete error. Error: 290009023 Resetting IG (1,2,3) because it has reached max consecutive retries: 4 Sun May 14 13:40:24 2006 Error: 290009023 Host: darc Process: recon_control File: IG_interface_list.cxx Line: 1272 Resetting ig2 because it has reached max consecutive retries: 4 Note: This could be IG1, IG2, IG3 Error: 290012004 RAC hardware failure: error Getting image See Long Description for complete error Tue Apr 19 12:44:48 2005 Error: 290012004 Host: ig1 Process: image_generation File: RacInterface.cpp Line: 877 RAC hardware failure: error getting image Error: 290009010 Image suspended due to: image installed with status -1. See long description for full error Fri Sep 30 15:00:17 2005 Error: 290009010 Host: darc Process: recon_control File: ImageSetRequest.cxx Line: 4129 Function: Image Generation : SBC Processing Job Type: RECON_JOB_PROS_AXIAL_RECON Scan: 613/2/6 Image: 613/2/22 Image suspended due to: image installed with status -1. Number of retry so far: 2. IG node: 0. Error: 290010005 Socket error: socket is terminated because IG dies (error text varies)
Applies to
- Models
- LightSpeed, VCT
- Product
- LightSpeed 3.X (Ultra, Plus, QX/i) - GRE Always 4 or 8 slice MDAS. H2_P_M4 H2_P_M8 LightSpeed 3.X - GRE Method of visual identification Small rounded gantry similar in appearance to LS 2.X and 4.X. Always has an MDAS4 or MDAS8 Method of remote or software identification - See attachment below for a complete list of software commands and typical results. check_config “swhwinfo” will have the following new switches available with the VCT M4 and PF 1.5 M3 software release (software release deploying this “swhwinfo” capability is “06MW03.?”): · -c or -classc = Outputs the Class C version, if installed, on the system · -m or -classm = Outputs the Class M version, if installed, on the system · -o or -os = Outputs the Operating System version installed on the system · -da or -date = Outputs the date and time the software was installed on the system (LFC) -h or –help = Outputs complete details about all the available switches associated with swhwinfo swhwinfo –c –m –o -da Always has an MDAS4 or MDAS8 List of Supported Console Types GOC3 Will have a DARC, SDDA and IG GOC4 Will have a DARC 2 and IG List of softwares the product can run 07MW11.10 SP3 06MW29.7 - obsolete 06MW03.5 - obsolete 05MW14.5 - obsolete 04MW44.9 - obsolete 04MW13.7 - obsolete FAQ's Table weight limit - Up to 400 lb. (180 kg) with ± .25 mm positional accuracy. 450Ib (205 kg) max weight Tube type - D3186T Current production details - See Technical Reference Manual found on the Common Document Library Tips and workarounds, where to find it - Common Document Library(CDL) . Search for the latest FMI software release. In the furnished materials will be the list of various manuals with part numbers for the various languages. Example: English versions 2211223-100 Options - TBD Links to the updated Product Service Manuals, FMIs, Service Notes, Option Manuals and Operator Documents can be found online at the attached sites. Always use the most appropriate documentation for your system.
- Component
- 2362872 Westville IG Module used on GOC3 and GOC4 consoles. See Long Description for details. 2362872 Westville IG Module used on GOC3 and GOC4 consoles. Part #: 2362872 Part Type: GP CONSUMABLE - RETURNABLE Part Weight: 19.84 LBR Repairable: No Returnable: Yes Hazardous Material: N Description: IMAGE GENERATION COMPUTER - GRE FRU: Yes Status: Orderable Comments: **FE Assist** applies to CT Not Pet systems. If no stock is available order a Jarrell IG 5147443 to replace a Westville IG (2362872), you MUST order p/n 5193989 software release 06MW29.7, and perform a LFC. See Service note SN06101010A. PET must receive the Westville IG.(12/12/06 212001261) *** 2ND OPINION NOTES *** See the following URL for additional command line diagnostic troubleshooting: http://gemsvst4p.med.ge.com:7005/facets/CT/GRE%20command%20line%20diag%20test.pdf?
- Area
- CT
Full cause & step-by-step resolution
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