GE Healthcare · CTLightSpeed290009010290012004290009023
LightSpeed 4.X - GRE
Symptom
Image recon is failing intermittently - document in RFS - critical issue See long description for details. Image recon is failing intermittently.
Error message
Error: 290009010 Image suspended due to: IG error: PROCESSING_ERROR See long description Fri Mar 6 01:48:59 2009 Error: 290009010 Host: darc Process: recon_control File: ImageSetRequest.cxx Line: 5980 Function: Image Generation : SBC Processing Job Type: RECON_JOB_SCOUT Scan: 3930/2/1 Image: 3930/2/1 Image suspended due to: IG error: PROCESSING_ERROR. Number of retry so far: 2. I G node: 2 Error: 290012004 RAC hardware failure: error Getting image See Long Description for complete error Tue Apr 19 12:44:48 2005 Error: 290012004 Host: ig1 Process: image_generation File: RacInterface.cpp Line: 877 RAC hardware failure: error getting image Error: 290009023 Resetting IG (1,2,3) because it has reached max consecutive retries: 4 See Long Description for complete error. Error: 290009023 Resetting IG (1,2,3) because it has reached max consecutive retries: 4 Sun May 14 13:40:24 2006 Error: 290009023 Host: darc Process: recon_control File: IG_interface_list.cxx Line: 1272 Resetting ig2 because it has reached max consecutive retries: 4 Note: This could be IG1, IG2, IG3
Applies to
- Models
- LightSpeed
- Product
- LightSpeed 4.X - GRE See Long Description for detailed information - H2_P_M16 Product Name: LightSpeed 4.X with GRE Product Photographs GE HEALTHCARE Method of remote or software identification - See attachment below for a complete list of software commands and typical results 1. check_config 2 . swhwinfo “swhwinfo” will have the following switches: · -c or -classc = Outputs the Class C version, if installed, on the system · -m or -classm = Outputs the Class M version, if installed, on the system · -o or -os = Outputs the Operating System version installed on the system · -da or -date = Outputs the date and time the software was installed on the system (LFC) -h or –help = Outputs complete details about all the available switches associated with swhwinfo swhwinfo –c –m –o -da List of Supported Console types: GOC3 (GRE) GOC4 (GRE) List of software the product can run: 07MW11.10 SP2.0, SP3.0, SP3.1 FAQ's Table weight limit - 180 kg (400 lbs) normal operation - 205 kg (450 lbs) maximum allowed with decreased accuracy Tube type - D3186T D3186T(green) Current production - M4 Options - TBD Links to the updated Product Service Manuals, FMIs, Service Notes, Option Manuals and Operator Documents can be found online at the attached sites. Always use the most appropriate documentation for your system.
- Component
- 2362872 Westville IG Module used on GOC3 and GOC4 consoles. See Long Description for details. 2362872 Westville IG Module used on GOC3 and GOC4 consoles. Part #: 2362872 Part Type: GP CONSUMABLE - RETURNABLE Part Weight: 19.84 LBR Repairable: No Returnable: Yes Hazardous Material: N Description: IMAGE GENERATION COMPUTER - GRE FRU: Yes Status: Orderable Comments: **FE Assist** applies to CT Not Pet systems. If no stock is available order a Jarrell IG 5147443 to replace a Westville IG (2362872), you MUST order p/n 5193989 software release 06MW29.7, and perform a LFC. See Service note SN06101010A. PET must receive the Westville IG.(12/12/06 212001261) *** 2ND OPINION NOTES *** See the following URL for additional command line diagnostic troubleshooting: http://gemsvst4p.med.ge.com:7005/facets/CT/GRE%20command%20line%20diag%20test.pdf?
- Area
- CT
Full cause & step-by-step resolution
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