Applications software fails to boot up - tube cooling library

Symptom

Error message

Error: 245175 Failed to initialize the tube-cooling library See long description for complete error Fri Error: 245175 Host: ct01 Process: scanmgr File: scanmgr.cxx Line: 499 Function: No system function reported Scan Type: Not scanning Scan: 0/0/0 Scan Seq Id: 0 Failed to initialize the tube-cooling library .

Applies to

Models

LightSpeed

Product

LightSpeed RT4 WB O G4 G HPT WB O M4 G HPT LightSpeed RT4 with GRE and MDAS4 or GDAS4 gantry At GE Medical Systems, we’re pioneering exciting CT technology for Radiation Therapy planning. Introducing the newest addition to our LightSpeed® series – LightSpeed RT, the first multi-slice, wide-bore CT scanner with the largest field of view in the industry. With a generous 80 cm gantry opening, the LightSpeed RT bore is 10 cm larger than conventional scanners. This provides complete flexibility for patient positioning freedom – even for the most demanding oncology needs. And the 65 cm variable field of view delivers 15 additional centimeters of visual coverage, allowing clinicians to see a patient’s entire anatomy for precise radiation therapy planning. Position and precision Thin, multi-slice imaging is the extra bonus – enabling respiratory gating, providing precise target delineation and delivering higher resolution digitally reconstructed radiographs (DRRs) than ever before. All adding up to the ability for you to deliver what really matters most – better cancer care for your patients. Plus, the LightSpeed RT scanner is available with the Exact™ couch insert, enabling you to consistently replicate patient immobilization for treatment. With LightSpeed RT, the future of your Radiation Oncology department is wide open. Links to the Product Service Manuals, FMIs, Service Notes, Option Manuals and Operator Documents can be found online at the attached sites. Always use the most appropriate documentation for your system.

Software

06MW29.7 - supports HS QX/I, LS 1X, 2X, 3X, 4X, 5X, BrightSpeed & 7X GRE host consoles, except LS 5X RT16/Xtra See Long Description for more information 06MW29.7 - supports HS QX/I, LS 1X, 2X, 3X, 4X, 5X, BrightSpeed & 7X GRE host consoles, except LS 5X RT16/Xtra CLASSM & CLASSC 5181129 = Class M for 06MW29.7 5192235 = Class C for 06MW29.7 Throw away 06MW29.7 Class C CD, p/n 5182628 ! ! ! replace it with Class C CD, p/n 5192235 REMOTE QUERY OF IG, VIG, DARC2, & VDARC TO DETERMINE IF “WESTVILLE” OR “JARRELL” VERSION · “Westville” computer in IG, VIG, DARC2, & VDARC end of life · IG, VIG, DARC2, VDARC subassemblies use the same computer, whether “Westville” or “Jarrell” · The current Intel “Westville” computer is being replaced by Intel’s “Jarrell” · “Jarrell” (IG, VIG, DARC2, VDARC) targeted for mfg cut-in in Milwaukee & Hino FW39-40’06; Beijing later · “dmidecode” command may be used remotely to determine which is installed in the host console 1. Login to IG, VIG, DARC2, or VDARC as “root” 2. Type dmidecode | less 3. View “Version” line towards top of response If SWV25 , then WESTVILLE installed If SE7520 JR 23 , then JARRELL installed NOTE: In multi-IG configuration where both Westville & Jarrell are installed in same host console (mixed config), the Jarrell IG must be in Slot #1 to optimize speed/performance. WESTVILLE RESPONSE: (all subassemblies use the same Intel Westville computer) $ su - $ dmidecode | less # dmidecode 2.6 # dmidecode 2.2 SMBIOS 2.3 present. 73 structures occupying 2782 bytes. Table at 0x000F1260. Handle 0x0000 DMI type 0, 20 bytes. BIOS Information Vendor: Intel Corporation Version: SWV25 .86B.0257.P42.0504011224 Release Date: 04/01/2005 …etc…. JARRELL RESPONSE: (all subassemblies use the same Intel Jarrell computer) $ su - $ dmidecode | less # dmidecode 2.6 SMBIOS 2.3 present. 59 structures occupying 2536 bytes. Table at 0x000FD4A0. Handle 0x0000 DMI type 0, 20 bytes. BIOS Information Vendor: Intel Corporation Version: SE7520 JR 23 .86B.P.10.00.0087.120820051348 Release Date: 12/08/2005 …etc…. “Jarrell” SOFTWARE RELEASE 06MW29.7 CLASS C AND M TAB #182-DISTRIBUTED 19SEP06 “Jarrell” software release 06MW29.7 Class C & M CDs TAB #182-distributed 19-Sep-06 5181129 = Class M for 06MW29.7 5182628 = Class C for 06MW29.7 - superceded by 06MW29.7 Class C, p/n 5192235 throw away 06MW29.7 Class C CD, p/n 5182628 replace it with Class C CD, p/n 5192235 -> will be TAB #182-distributed with cover letter Class C p/n 5182628, GRE diagnostics sw, incorrectly reads VIG/VRAC & VDARC/VDIP identification data It sees a mismatch between the “expected” and “actual” ID string read from the device The word “Class” is inserted in the “actual” ID string Given this mismatch, it reports a hardware FAILURE when hardware is “good” This issue is fixed on Class C, p/n 5192235 The following steps may be used to determine if the correct Class C software (p/n 5192235) is loaded: 1. Type cd /usr/g/bin 2. Type sum v*test.py 3. Check that the following output: 19976 23 vdarc_test.py 12195 19 vrac_test.py If this output is viewed, then Class C, p/n 5192235, is correctly loaded If this output is not viewed, then uninstall the current Class C software & load Class C, p/n 5192235 5181591 = 06MW29.7 applications software collector 06MW29.7 software release resolves IG, VIG, DARC2, VDARC computer motherboard End Of Life issue. 06MW29.7 software release supports HS QX/I, LS 1X, 2X, 3X, 4X, 5X, & 7X GRE host consoles, except LS 5X RT16/Xtra

Area

CT

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