LightSpeed 7.x (VCT, VCT Select, Pro32)
Symptom
"getStats " command fails to run successfully See long description Commands: 1 - exit 2 - Show DIP Stats 3 - Show DAS Stats 4 - Show Temperature Stats 5 - Show Gantry Current Stats 6 - Show TGP Low Speed Slip Ring Communication Stats 7 - Show ORP Low Speed Slip Ring Communication Stats 8 - Show Axial Stats 9 - Show Cradle Stats 10 - Show Aperture and Filtration Stats 11 - Show RCIB Stats 12 - Show X-ray Generator Stats 13 - Show Tube Spit Stats 14 - Show Converter Board Temperatures 15 - Show Gantry Revolution Counter Stats 16 - Update Gantry Revolution Counter Stats Requested Command: 6 ****************************************************** * TGP Low Speed Communication * ****************************************************** Ecomm Wait failed. Error = 200001821 ERROR: Could not get RTS data: = 200001821
Error message
Error: 200001821 Ecomm Wait failed. Could not get RTS data: See LD for more info on error When running getStats command the following error is reported Ecomm Wait failed. Error = 200001821 ERROR: Could not get RTS data: = 200001821 [root@bay48]# g etStats Commands: 1 - exit 2 - Show DIP Stats 3 - Show DAS Stats 4 - Show Temperature Stats 5 - Show Gantry Current Stats 6 - Show TGP Low Speed Slip Ring Communication Stats 7 - Show ORP Low Speed Slip Ring Communication Stats 8 - Show Axial Stats 9 - Show Cradle Stats 10 - Show Aperture and Filtration Stats 11 - Show RCIB Stats 12 - Show X-ray Generator Stats 13 - Show Tube Spit Stats 14 - Show Converter Board Temperatures 15 - Show Gantry Revolution Counter Stats 16 - Update Gantry Revolution Counter Stats Requested Command: 13 ****************************************************** * TUBE SPITS STATISTICS * ****************************************************** Ecomm Wait failed. Error = 200001821 ERROR: Could not get RTS data: = 200001821
Applies to
- Models
- LightSpeed, VCT, Revolution
- Product
- LightSpeed 7.x (VCT, VCT Select, Pro32) V40_H_V64_G_GTM V40_H_V64_G_GTL V40_H_V32_G_GTM V40_H_V32_G_GTL V40_H_H64_G_GTM V40_H_H64_G_GTL V40_H_HS64_G_G Product Name: LightSpeed 7.x (VCT, VCT Select, Pro32) Product photographs Method of remote or software identification - See attachment for a complete list of software commands and typical results. check_config swhwinfo “swhwinfo” will have the following new switches available with the VCT M4 and PF 1.5 M3 software release (software release deploying this “swhwinfo” capability is “06MW03.?”): · -c or -classc = Outputs the Class C version, if installed, on the system · -m or -classm = Outputs the Class M version, if installed, on the system · -o or -os = Outputs the Operating System version installed on the system · -da or -date = Outputs the date and time the software was installed on the system (LFC) · -h or –help = Outputs complete details about all the available switches associated with swhwinfo · swhwinfo –c –m –o -da List of Supported Console Types GOC5 Will have a VDARC and VIG GOC6 Will have a VDIG List of softwares the product can run 09MW08.10 09MW08.11 08MW33.2 07MW18.4 06MW03.4 05MW31.6 FAQ's Table weight limit - Up to 500 lb. (227 kg) with ± .25 mm positional accuracy Tube type - D3194T D3193T(green) Current production - M4 Options - TBD Links to the updated Product Service Manuals, FMIs, Service Notes, Option Manuals and Operator Documents can be found online at the attached sites. Always use the most appropriate documentation for your system. Done acording to template
- Area
- CT
Full cause & step-by-step resolution
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