DEF8000 Wallstand or Table Only Configurations running VolumeRAD M3 Software, system lock ups requiring resets…
Definium 8000 Wallstand or Table Only Configurations running VolumeRAD M3 Software.
Symptom
DEF8000 Wallstand or Table Only Configurations running VolumeRAD M3 Software, system lock ups requiring resets and sluggish operation of the Magic PC may be reported by the users. After a software load from cold and restore of the backup config and cal data from CD, system lock ups requiring resets and sluggish operation of the Magic PC may be reported by the users. It could take 4 to 5 hours after a reboot for the users to start experiencing issues. The same problems may be reported after replacement of the Magic PC. See the LONG DESCRIPTION and the enclosed attachement for system error log messages. For a Wallstand Only configuration, the following errors will be reported in the system error log: At boot up: 5,2008-02-22,10:06:55:200,"XRS",3400017, System boot successful,2222,DO,DEFAULT, SysCntrl... 6,2008-02-22,10:06:55:203,"VEN",1090253, Table Height encoder CANopen communication Failed,2222,WR,DEFAULT, Pos, ... 7,2008-02-22,10:06:55:203,"VEN",1090252, Table Amplifier CANopen communication Failed,2222,WR,DEFAULT, Pos, ... 8,2008-02-22,10:06:55:203,"VEN",1090201, Table IO CANopen Communication Failed,2222,WR,DEFAULT, Pos, … During system usage: A group of nine of the following Wallstand detector power supply failure errors: 51,2008-02-22,14:59:46:185,"VEN",1211006, (ERROR),2222,WR,DEFAULT, (ERROR), (ERROR), (ERROR),1,0,1,"LEVEL 1:Fatal, Bad Status Signal.; ",ImDetEventHandler.cpp,666 Lots of the following CAN Bus errors: 104,2008-02-25,14:38:51:894,"VEN",1090453, An OTS CAN Command was not processed successfully., ... 105,2008-02-25,14:38:52:644,"VEN",1090454, A WS CAN Command was not processed successfully.,
Applies to
- Models
- Definium
- Product
- Definium 8000
- Software
- Volume Rad M3
- Component
- Wallstand (Thunder)
- Area
- X-ray R&F
Full cause & step-by-step resolution
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