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GE Healthcare · Nuclear MedicineXeleris436695191584

Decay Correction Use with Gastric Emptying and Gall Bladder EF Protocols

Symptom

Decay Correction Use with Gastric Emptying and Gall Bladder EF Protocols Software patch available see Service Note 43669 Decay Correction Use with Gastric Emptying and Gall Bladder EF Protocols This is an advance notice: There is a letter that will be sent out to your customers on: Decay Correction Use with Gastric Emptying and Gall Bladder EF Protocols 5191584-100_1 The following message is from the Engineering Team: Do not, under any circumstance, provide these documents directly to customers. They will receive their official copies directly from GE. Team, In order to help you prepare your teams to respond to any customer questions that may arise, we would like to notify you in advance of the upcoming Safety Letter being distributed to GE Workstation customers. For your convenience, we have attached the following documents: The Safety Letter that will be distributed to customers, and all it's translations. This is for your reference only. There is a mechanism by which it will be sent to customers so you should NOT sent it to customers - It will be sent automatically for you. A "Question and Answer" Guide - FOR INTERNAL USE ONLY. This document is not approved for distribution for customers, but provides additional guidance for GE Sales, Service, and Applications people who may receive customer calls about the letter. Please share it with the appropriate members of your team but remember that only the official Safety Letter has been approved for customer distribution, and that it will be sent automatically by GE. You should not send either document directly to customers. We hope that this proactive step in sharing this information internally prior to the distribution of the customer letter will assist your teams in preventing unnecessary confusion in the field. Please address your questions about the status or method of Safety Letter distribution, or about the availability of the described software patches to Noam Tal who is leading this issue for us. Best Regards, Kevin Note: Software patch available see Service Note 43669 _1

Applies to

Models
Xeleris
Product
Xeleris Xeleris Workstation Xeleris Workstation
Component
*Software Software Software
Area
Nuclear Medicine

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