GE Healthcare · Nuclear MedicineInfiniaXeleris

When launching Service Virtual Assist (SVA) tool from VOLC, it fails to display password prompt.

Symptom

When launching Service Virtual Assist (SVA) tool from VOLC, it fails to display password prompt. All other connectivity to system is working normally, telnet , ftp CSD tool Ilinq. When select SVA tool in VOLC for system it opens the sites information and can even perform the Connection test successfully. Have customer enable system for SVA connection from iLinq browser, then select launch from SVA tool , password prompt never appears, about 5 minutes later get failure message. When launching Service Virtual Assist (SVA) tool from VOLC, it fails to display password prompt. All other connectivity to system is working normally, telnet , ftp CSD tool Ilinq. When select SVA tool in VOLC for system it opens the sites information and can even perform the Connection test successfully. Have customer enable system for SVA connection from iLinq browser, then select launch from SVA tool, password prompt never appears, about 5 minutes later get failure message. mailto:[email protected]

Applies to

Models
Infinia, Xeleris
Product
Infinia HE4 Infinia II Hawkeye 4 & Infinia II GP (Infinia running Windows XP software) Ventri Ventri Ventri Infinia II Infinia II Acquisition System Xeleris Xeleris Workstation Xeleris Workstation Infinia I Infinia I Acquisition System
Component
*Insite All aspects related to Insite Connectivity All aspects related to Insite Connectivity
Area
Nuclear Medicine

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