GE Healthcare · Nuclear MedicineInfiniaOptimaXeleris

Acquisition stops in middle of scan and gives error.

Infinia acquisition stops in middle of scan and gives error.

Symptom

Acquisition stops in middle of scan and gives error. Infinia will be using XP as operating system. Acquisition can be Patient Hawkeye scan, Xray Qc, or patient scan without Hawkeye Contributor 212005691 Bennett January 13 2011

Error message

GANTRY_ERROR_SERIAL_PORT_ERR:.:Connection to the Gantry failed:.:1) Try Greset 2)Check serial connection 3)Perform full restart:.: Cant use serial connection please check the cable connection or check the right COM port:.:Trace:{0} GANTRY_SERIAL_PORT_ERR:..:Connection to the Gantry failed:.:1) Try Greset 2)Check serial connection 3) Perform Full restart:.: Can't use serial connection please check the cable connection or check the right COM port

Applies to

Models
Infinia, Optima, Xeleris
Product
Infinia HE4 Infinia II Hawkeye 4 & Infinia II GP (Infinia running Windows XP software) Infinia II Infinia II Acquisition System
Component
5400788 FMI 40828 Infinia and Hawkeye4 SP2 Accumulative patch Ver. 2.105.030.6 5400788 FMI40828 Infinia and Hawkeye4 SP2 Accumulative Patch Ver. 2.105.030.6 Includes: Instructions 5337141-1EN for installing the 2.105.030.0Instructions 5400778-1EN for installing the 2.105.030.6 patches *Software Software Software
Area
Nuclear Medicine

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