GE Healthcare · Nuclear MedicineInfiniaOptimaXeleris1050110226

Can not start Infinia NM acquisition or protocal with HP XW4600.

Symptom

Can not start Infinia NM acquisition or protocal with HP XW4600. Collimator validation failed. Can not start Infinia NM acquisition or protocal with HP XW4600. An error message would occurred. " Failed to setup." "Collimator validation failed" System message for you to try again or do Greset. There is no response when doing Greset.

Error message

GANTRY_ERROR_SERIAL_PORT_ERR,250,ERROR - Can't use serial connection, please check the cable connection or check the right COM port Messages Chain: DEVELOPMENT_ERROR_MESSAGE=Failed to Setup USER_ERROR_MESSAGE=Failed to SetupUSER_FIX=No user fix availableCODE=(ERROR_ACQ_ACTION_FAILED,10501,ERROR)SOURCE=C ENTIER 4 HEURESTIME_CREATED=Tue Jul 06 15:47:06 GMT+01:00 2010 Caused by: DEVELOPMENT_ERROR_MESSAGE=Collimator validation failed USER_ERROR_MESSAGE=Collimator validation failed. USER_FIX=1. Close session 2.Try again 3. Shutdown the application and perform Greset CODE=(COLLIMATOR_VALIDATION_FAILED,10226,ERROR) SOURCE=C ENTIER 4 HEURES TIME_CREATED=Tue Jul 06 15:47:06 GMT+01:00 2010 Caused by: DEVELOPMENT_ERROR_MESSAGE=Failed to get this property from subsystemUSER_ERROR_MESSAGE=Failed to get a property from one of the subsystemsUSER_FIX=No user fix availableCODE=(SCANNER_SUBSYSTEM_GET_PROPERTY_FAILURE,9019,ERROR)SOURCE=com.ge.med.fi.tacq.hwifc.TACQScanner@1ab11b0TIME_CREATED=Tue Jul 06 15:47:06 GMT+01:00 2010 Caused by: DEVELOPMENT_ERROR_MESSAGE=Failed to perform a subsystem: 'gantry' get properties for : 'GET_COLLIMATOR'USER_ERROR_MESSAGE=Failed to get property 'GET_COLLIMATOR' from

Applies to

Models
Infinia, Optima, Xeleris
Product
Infinia HE4 Infinia II Hawkeye 4 & Infinia II GP (Infinia running Windows XP software)
Software
Infinia II Hawkeye 4 & GP 2.105.030.* (SP2) Infinia II Hawkeye 4 & GP 2.105.030.* (SP2) See SN43847 : P/N 5389346 Software kit - Infinia II GP & Hawkeye 4 SP2 SW Release 2.105.030.3 See Infinia CIS 5191823-100 Infinia II + Hawkeye 4 Imaging System Software version 2.105.030.0 See SN43877 : P/N5396109 Standalone Patch only - Infinia and Hawkeye4 SP2 Cumulative patch Ver. 2.105.030.5 P/N5395606 Software kit - Infinia and Hawkeye4 SP2 and eManual for spare part 2.105.030.5 See FMI40828 : (Suspended) P/N 5400788 Infinia and HWK4 SP2 2.105.030.0 and Cumulative Patch 2.105.030.6 See ITF 5410176-1EN P/N 5410198 Infinia and Hawkeye 4 SP2 Accumulative patch Ver. 2.105.030.9 See SN43914 ( FMI 40834 ) ITF 5419572-1EN Infinia Hwk4 SP2 Cumulative Patch Installation 2.105.030.10 P/N 5419735 Infinia II GP & Hawkeye 4 SP2 Cumulative Patch Ver. 2.105.030.10 See ITF 5430930-1EN Infinia II GP & Hawkeye 4 SP2 Cumulative Patch 2.105.030.11
Component
5400788 FMI 40828 Infinia and Hawkeye4 SP2 Accumulative patch Ver. 2.105.030.6 5400788 FMI40828 Infinia and Hawkeye4 SP2 Accumulative Patch Ver. 2.105.030.6 Includes: Instructions 5337141-1EN for installing the 2.105.030.0Instructions 5400778-1EN for installing the 2.105.030.6 patches *Software Software Software
Area
Nuclear Medicine

Full cause & step-by-step resolution

The complete cause analysis, the step-by-step remedy and the attached service documents for this GE Healthcare Nuclear Medicine issue are available to FSELIB subscribers — re-authored, web-first, searchable.

Start free trialSign in

7-day free trial · no credit card required

Related GE Healthcare Nuclear Medicine issues