GE Healthcare · MRDiscovery

Customer Cannot Scan due to PM Pop-up Message due to 20.0 M4 and 20.1_IB1 Software Issue Under Investigation.

Symptom

Customer Cannot Scan, Scan Button Grayed Out, with PM Pop-up Message See Long Description Customer Cannot Scan, Scan Button Grayed Out, due to PM Pop-up Message Customer gets a pop-up stating "Planned maintenance is due. Please reboot and acknowledge PM" when they select "New Patient". There is no place to initial, just an "OK" box to select and when that is selected the message goes away but the customer cannot access the New Patient screen. Then the Scan button is "grayed out" or unavailable. The customer may report only this symptom, as "cannot scan, scan button is grayed out", and make no mention of the PM popup message box.

Error message

Pop-Up Planned maintenance is due. Please reboot and acknowledge PM Pop-up appears when New Patient is selected.

Applies to

Models
Discovery
Product
Discovery MR450 Also called DVMR. This product is compatible with 1.5T 20.1, 20.1_IB1, IB2, 21.0 and DV22.0 software systems only.
Software
20.1_IB1 and IB2 This release of software is applicable to Discovery MR450 and Discovery MR750 systems. See Long Description 20.1_IB1 is the unified Discovery MR450 and Discovery MR750 software release. Known internally to engineering as "DVIB". This release of software is applicable to Discovery MR450 and Discovery MR750 systems. 20.1_IB2 is the upgrade (bug fixes) for IB1.
Area
MR

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