GE Healthcare · MRDiscovery

Unable to Enter System ID in eLicense using the Add a System Function due to a System ID with Garbled Text Already Enter…

Unable to Enter System ID in eLicense using the Add a System Function due to a System ID with Garbled Text Already Entered in eLicense for this Host ID.

Symptom

Unable to Enter System ID in eLicense using the Add a System Function. See Long Description FE is installing a new system. When trying to add this system to eLicense to be able to generate option keys, it doesn't get added, and instead an error message is returned by eLicense as shown below. " An error occurred while processing your request. For further assistance, please contact an eLicense Applications Specialist ."

Error message

An error occurred while processing your request. For further assistance, please contact an eLicense Applications Specialist. See Long Description " An error occurred while processing your request. For further assistance, please contact an eLicense Applications Specialist ." This message appears on the eLicense web page, not on the scanner.

Applies to

Models
Discovery
Product
Discovery MR750. Also called DVMR. This product is compatible with 3.0T 20.0, 20.1_IB1, IB2, 21.0 and DV22.0 software only
Software
20.1_IB1 and IB2 This release of software is applicable to Discovery MR450 and Discovery MR750 systems. See Long Description 20.1_IB1 is the unified Discovery MR450 and Discovery MR750 software release. Known internally to engineering as "DVIB". This release of software is applicable to Discovery MR450 and Discovery MR750 systems. 20.1_IB2 is the upgrade (bug fixes) for IB1.
Area
MR

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