eLicense Key Download Failed due to a Software Problem Between eLicense and ISD 4.0. eLicense Key Download Failed
Symptom
eLicense Key Download Failed See Long Description Unable to download eLicense key to system. It's not a connection problem, we know this because the OnLine engineer can connect to the system without a problem, and in the eLicense progress steps the "Connecting to system" checkbox is checked, meaning it has been done. In addition, the "Downloading and installing software license key to system" is check marked, indicating that it too has been accomplished. The only checkbox not check marked is the final step, "Disconnecting from system". And there are two errors posted, "License download failed", and "License key generation has failed". We checked the system, and all prerequisites, hardware and software, have been met for the option that we're trying to install. The debug messages are not helpful. What's wrong?
Error message
License key generation has failed See Long Description "License key generation has failed." This text, without the quotation marks, appears at the bottom of the "Downloading license, please wait..." screen in eLicense, when performing a license key download from the eLicense web site. It is not logged anywhere on the system. License download failed See Long Description "License download failed." This text, without the quotation marks, appears at the bottom of the "Downloading license, please wait..." screen in eLicense, when performing a license key download from the eLicense web site. It is not logged anywhere on the system.
Applies to
- Models
- Discovery
- Product
- Discovery MR750. Also called DVMR. This product is compatible with 3.0T 20.0, 20.1_IB1, IB2, 21.0 and DV22.0 software only
- Software
- 20.1_IB1 and IB2 This release of software is applicable to Discovery MR450 and Discovery MR750 systems. See Long Description 20.1_IB1 is the unified Discovery MR450 and Discovery MR750 software release. Known internally to engineering as "DVIB". This release of software is applicable to Discovery MR450 and Discovery MR750 systems. 20.1_IB2 is the upgrade (bug fixes) for IB1.
- Area
- MR
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