Unable to display any images; exam browser listing in image works is empty and fails to refresh.

Symptom

Error message

Error: 200502029 Auto transfer by series failed with AiM call status of 3. See long description for an example error. Tue Nov 24 08:41:26 2009 Error: 200502029 Host: fitzipct Process: scanRx File: srx sma manage image space.c Line: 4044 Function: Data Acquisition : OC Processing : Auto transfer by series failed with AiM call status of 3. Series UID = 1.2.840.113619.2.55.3.4027187720.818.1259063166.562.

Error: 200502013 Lock Exam request failed for exam path See long description for full error Sun May 27 07:59:55 2007 Error: 200502013 Host: cter Process: scanRx File: srx_sma_manage_image_space.c Line: 346 Function: Data Acquisition : OC Processing : Lock Exam request failed for exam path (e599487/). AiM call status = 3

Error: 3015 Send message failed :QRS.9301 See long description for full error Tue Nov 27 10:38:09 2007 Error: 3015 Host: tediivct Process: netserver File: netproc.c Line: 357 Send message failed :QRS.9301

Applies to

Models

Discovery

Product

Discovery CT750 HD V40_PS_HD64_G_GTL V40_PS_HD64_G_GTM Discovery HD CT750 Method of visual identification HD gantry: Gray top and Gray Side covers with HD Markings Console Type: GOC6 has black SCIM and tower face Method of remote or software identification - See attachment below for a complete list of software commands and typical results. check_config swhwinfo “swhwinfo” will have the following new switches available · -c or -classc = Outputs the Class C version, if installed, on the system · -m or -classm = Outputs the Class M version, if installed, on the system · -o or -os = Outputs the Operating System version installed on the system · -da or -date = Outputs the date and time the software was installed on the system (LFC) -h or –help = Outputs complete details about all the available switches associated with swhwinfo swhwinfo –c –m –o -da List of softwares the product can run (Consult attached FCT Software Cross Reference): 08MW39.4 - M3 (see attachement for M3 available options) 09MW29.14 - M4 (HD Options = M3 plus Gemstone Spectral Imaging, Gemstone Spectral Review and volume Helical Shuttle ) Example: Of difference with options software [insite@ct01 ~]$ swokinstall -p Product Software Option Keys: Gemstone Spectral Imaging Permanent HelicalShuttle Permanent Xtream Recon Permanent FAQ's Table weight limit: 500 lbs Tube Type - D3702T Green D3701T Current production - M4 Refer to product data sheets or Technical reference Manual, English 5317222-1EN Revision : 2 or later Refer to Application Tips and Work-Arounds Direction 5311815-1EN Links to the updated Product Service Manuals, FMIs, Service Notes, Option Manuals and Operator Documents can be found online at the attached sites. Always use the most appropriate documentation for your system.

Software

09MW29.14 for Discovery CT750 HD 09MW29.14 for Discovery CT750 HD FMI 25416 09MW29.14.V40_PS_HD64_G_GT - Discovery CT750 HD Collector 09MW29.14 5344429 Rev 3 includes OS and Application CD's - Operating System Linux 5.3.10 Software CD 5344428 Rev 1 - Application CT750 HD DVD 09MW29.14 5344425 Rev 3 ======================================================= - Class C CT750 5344426 Rev 3 - Class M CT750 5344427 Rev 3 An On-site / Remote identification aid . (Example: check_config) Result from check_config or swhwinfo: 09MW29.14.V40_PS_HD64_G_GTM 09MW29.14.V40_PS_HD64_G_GTL

Area

CT

Related GE Healthcare CT issues

• LightSpeed 4.X - GRE
• Phantom Holder is bent, broken, cracked, or damaged
• LightSpeed 3.X (Ultra, Plus, QX/i) - GOC2
• LightSpeed 5.X (60kW)
• LightSpeed 5.X (60kW)
• Keyboard is not typing the characters correctly